Searching for Citrix Support Agreement information? Find all needed info by using official links provided below.
https://www.citrix.com/support/programs/
Through your purchase of Citrix Support services, ... CSS pricing is determined by agreement status, product edition, licensing program discounts and age of agreement expiration. Late renewals incur extra fees and result in lapsed maintenance and support. These Extra fees are based on the following: Reinstatement – if agreement has been expired.
https://www.citrix.com/support/product-lifecycle/support-product-matrix.html
Active Legacy Support and/or Subscription Advantage agreements will be honored until the contract expiration date. Upon expiration date, the agreement will expire and customers may upgrade to Citrix Customer Success Services (CSS).. Note: Active Subscription Advantage or CSS is required to access Technical Support when using a preferred legacy agreement.
https://www.citrix.com/buy/licensing/agreements.html
Citrix offers a single end-user license agreement (EULA) for its on-premises software and hardware offerings, and a single end-user service agreement (EUSA) for its Citrix Cloud and other SaaS offerings.
https://www.citrix.com/support/
Visit Citrix Support to open a case, reach customer service, learn about support agreements or explore self-help resources. Citrix Support Services and Resources - Citrix Sign Out
https://docs.citrix.com/en-us/citrix-cloud/overview/service-level-agreement.html
Jun 14, 2019 · Citrix Cloud is designed using industry best practices to achieve a high degree of service availability. This Service Level Agreement (SLA) describes Citrix’s commitment for Citrix Cloud Service availability. This SLA is part of the Citrix end user service agreement (EUSA) for …
https://support.citrix.com/article/CTX127034
Q: What are the different types of Citrix Technical Support? A: Citrix offers several different software and hardware agreements to suit our customer’s needs.Click here to obtain the technical support offerings Citrix Systems, Inc. provides.. Q. How do I obtain information on purchasing Citrix Technical Support? A: Click here to learn how to purchase Citrix Technical Support.
https://support.citrix.com/article/CTX236585
A: "We apologize, unfortunately Citrix does not negotiate the terms of an NDA agreement". Q: Why does Citrix need to have an NDA in place with a customer? A: The available non-disclosure agreement is to support sales and/or marketing activities between Citrix and its customers. Q: What type of information is considered confidential?
https://www.citrix.com/content/dam/citrix/en_us/documents/support/worldwide-support-services-guide.pdf
Scope of Citrix Technical Support Services Citrix Technical Support Services is an Industry recognized, award-winning during local business hours. Subject to operation that takes you beyond the traditional world of break-fix. We have trained our team in critical-thinking English when opening a support …
https://www.citrix.com/support/programs/faqs.html
To purchase support and maintenance agreements: Request a call; To renew support and maintenance agreements: In the United States and Canada, ... This hotfix is available if a customer calls Citrix Support and the customer environment is experiencing the specific problem that the limited-release hotfix was created to resolve.
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