Searching for Call Center Tech Support Exams information? Find all needed info by using official links provided below.
https://www.criteriacorp.com/customers/call_center_pre_employment_testing.php
Call centers often pair the CBST with a personality test. For inbound representatives, call centers frequently administer the Customer Service Aptitude Profile (CSAP) because it measures an applicant’s patience, diplomacy and overall desire to be helpful. These are important traits for call center roles that have a strong customer service ...
https://stafftesting.com/pre-employment-tests/call-center.html
Leading call centers trust Staff Testing employment tests to help them hire customer service and call center representatives. Our call center customers use our tests to help reduce turnover, reduce time-to-hire, and increase productivity.
https://www.pcskillstests.com/Testing/callcenter.html
The Call Center Technical Support (audio) test is intended for telephone based PC support technicians who help callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet.
https://www.queendom.com/tests/access_page/index.htm?idRegTest=3005
Call Centers are the lifeline of nearly all companies. Chances are pretty good that you've spoken to a call center agent at least once in your life - if you had a problem with your cell phone or other technology, or wanted to contest a charge on one of your bills, you've spoken to someone in this branch of customer service.
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