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https://www.itbusiness.ca/news/eight-strategies-to-build-a-strong-tech-support-team/11594
“The situation was pretty bad and the team was frustrated.” In the process of improving performance, Miller eventually had to let go of the team’s two junior staff members, but he learned a many valuable lessons in building a strong tech support team. Here are eight of them: Document problems and fixes
https://www.keepitsafe.com/blog/How-to-Build-a-World-Class-Technical-Support-Team/
Nov 15, 2016 · With this philosophy, it’s impossible to build a world-class Support team. You must build into your Support department’s culture a sense that every member of your team is fully invested in every customer’s success — because, of course, they are. Your customers will notice and appreciate it. 3.
https://www.entrepreneur.com/article/200610
Mar 11, 2009 · Building a Support Team ... Whether it's dealing with taxes or tech, or generating additional sales, working with people who have experience and …Author: Romanus Wolter
https://www.zendesk.com/blog/building-support-operations-team/
This is a critical function of any support operations team. A support operations team provides job flexibility within your customer support department. Perhaps an experienced agent wants a new challenge or would like to take a break from direct customer interaction. Support operations would be an ideal next step for this person.
https://www.entrepreneur.com/article/182012
Jul 23, 2007 · Building Your Support Team ... As a business owner, you need a support team--your own "safety net" of trusted individuals whom you can count on to advise you, teach you and assist you- …Author: Brad Sugars
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