Searching for Bugzilla Support Ticket System information? Find all needed info by using official links provided below.
https://www.bugzilla.org/status/roadmap.html
Bugzilla's development should concentrate on being a bug system. While the potential exists in the code to turn Bugzilla into a technical support ticket system, task management tool, or project management tool, we should focus on the task of designing a system to track software defects.
http://codeverge.com/mozilla.support.bugzilla/bugzilla-as-ticket-system/1241474
Hi folks, I'd like to use bugzilla as an ticket system, so support requests get fed into bugzilla and tracked there. My plan is to write an mailbot, which: a) automatically creates new users for new people b) adds new subjects (not already assigned to some ticket) as an bug and put the bug id into the subject.
https://www.bugzilla.org/support/
Bugzilla Support Options The options described here are for installation, administration, and customization support for Bugzilla server software. If you are an end-user of a Bugzilla, please consult the support options made available by that Bugzilla's owner.
https://en.wikipedia.org/wiki/Bugzilla
While the potential exists in the code to turn Bugzilla into a technical support ticket system, task management tool, or project management tool, Bugzilla's developers have chosen to focus on the task of designing a system to track software defects.License: Mozilla Public License
https://groups.google.com/d/topic/mozilla.support.bugzilla/dKvC2eY6jGw
Feb 11, 2013 · I am planning to customize Bugzilla to act as an IT ticketing system. This will require me to add 10-15 custom fields, build custom reports and establish multiple security levels against these custom fields. I have performed Bugzilla customization in …
https://www.capterra.com/p/119057/Bugzilla/
Cons: I do understand why we moved away from Bugzilla. It is merely a bug tracker. Bugs are meant to be linked to tickets, added to sprint plannings, maybe assigned to epics together with new features. You get the point. Bugzilla wasn't made for that. Our new platform can do it all and more, in one single system.
https://www.nethelpdesk.com/help-desk-software-bugzilla.htm
Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Bugzilla is a free software, and trusted by world leaders in Technology.
https://en.wikipedia.org/wiki/Comparison_of_issue-tracking_systems
This article is a comparison of issue tracking systems that are notable, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems. The comparison includes client-server application, distributed and hosted systems.
https://stackoverflow.com/questions/2791494/how-can-i-create-a-ticket-from-an-email
I am using Bugzilla and I was wondering if there is a way to create a ticket by sending an email to an account. I looked around and I found that at some point there was a contrib/bug_email.pl, (that I think it did this) but its not there anymore on version 3.6 .
https://www.computerworld.com/article/3412291/best-open-source-help-desk-software.html
These are some of the top open source helpdesk solutions for managing customer support tickets. ... Best open source help desk software. ... The current ticketing system allows for ticket sorting ...
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