Searching for Blue Coat Support Sla information? Find all needed info by using official links provided below.
https://www.symantec.com/support-center/hardware-support
Support Reference Guide – Learn about obtaining technical support and read Symantec’s Support terms Having the right technical support plan is vital to any IT and security risk management program. Some organizations may require a more advanced level of support.
https://support.symantec.com/us/en/article.DOC10152.html
Describes the details of the Symantec Web Security Service levels provided to customers during the term of the Service. To access this information, perform the following steps.
https://support.symantec.com/us/en/article.doc9757.html
Support Resources Contact Us Article Subscriptions Home. Article Details. Symantec (Blue Coat) ProxySG & Microsoft Office 365 Best Practices. DOC9757. Last Updated March 18, 2019. Copy Article Title/URL. Feedback. Subscribe. Description. This WebGuide describes the challenges involved between integrating the ProxySG appliance and Microsoft ...
https://support.symantec.com/us/en/article.TECH236428.html
Symantec's Premium Plus hardware support is the alternative option for optimum hardware replacement coverage. All active Premium hardware support contracts will be supported as usual for the duration of the contract term and current customers are recommended to renew with Premium Plus in future. Premium Plus: 4 Hour Arrival, 7 Days a Week ...
https://origin-symwisedownload.symantec.com/resources/webguides/cacheflow/3x/3_4/webguide/Content/Monitoring/Contacting-Blue-Coat-Support.htm
Contacting Blue Coat Technical Support. To contact Blue Coat support, visit https://bto.bluecoat.com. This page contains telephone numbers and other resources to contact Blue Coat. Obtaining an Account. To use the resources on this page, you must have a BlueTouch Online account.
https://www.blue-coat.org/school-information/links/bloodle/
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https://support.symantec.com/us/en/article.HOWTO46634.html
A Service Level Agreement (SLA) defines the expectations and requirements for delivering a service, including the allowable time frame for the delivery. See About the Service Level Agreement (SLA) time frames. A default SLA is built in to the Incident Management process. You can edit the default SLA time frames to comply with your organization ...
https://support.symantec.com/us/en/article.howto46511.html
When a ticket's internal SLA level reaches its warn time, an email is sent to the current assignee, if any. The ticket's status is unchanged. When the internal SLA level reaches its late time, the status is changed to OUT OF TIME. The ticket is assigned to Support I, Support II, and Service Managers no matter who it was assigned to.
http://media.gswi.westcon.com/media/Westcon_Security_France/WSF%20Support/fiches%20supports/blue-coat-support-westcon-security_fr.pdf
(SLA) de notre support téléphonique. Le support niveau 1 et 2 fourni par Westcon Security est en français. Les principaux avantages du Support Westcon Security pour les offres Blue Coat : • Un support e-mail & téléphonique illimité en français, 8x5 ou 24x7 • 4 ingénieurs dédiés à la Hotline (Niv I, II et III) certifiés par nos ...
https://www.symantec.com/products/ssl-visibility-appliance
SSL Visibility Appliance is a comprehensive, extensible solution that assures high-security encryption. While other vendors only support a handful of cipher standards, the SSL Visibility Appliance provides timely and complete standards support, with 100 Cipher Suites and key exchanges offered.
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