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Customer service and support. _____ are after the sale functions of a CRM (customer relationship management) system. a collection of integrated software for every functional area within an organization. An enterprise resource planning (ERP) system such as SAP or Oracle-PeopleSoft (what PRISM was created in) is:
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Which of the following systems is the primary interface to customers and sales channels, typically used to support customers or sales? The front office systems are the primary interface to customers and sales channels; they send all the customer information they collect to the database.
https://quizlet.com/8704798/final-exam-mis-180-chapter-2-flash-cards/
Front office systems process information in the beginning of a customers transaction; back office systems process information at the end of the customers transaction. What type of technology is needed to support integrated collaborative work environments, knowledge management, social networking, e …
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Sales force automation systems (SFA) Which systems are typically used to support customers or sales?
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Start studying SDSU chapter 2. Learn vocabulary, terms, and more with flashcards, games, and other study tools. ... Which systems are typically used to support customers or sales? Front office systems. Which systems are typically used to fulfill and support customer orders?
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Quiz Question 1 (0.5 points) Saved Which systems are typically used to support customers or sales? Question 1 options: Back office systems Front office systems Side office systems Information sales systems Question 2 (0.5 points) Saved What is a legacy information system (LIS)? Question 2 options: A massive, outdated information system A powerful DBMS that supports ERP A Web-based …
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Front office systems process information in the beginning of a customer's transaction; back office systems process information at the end of the customer's transaction. An enterprise resource planning (ERP) system is: a collection of integrated software for every functional area within an organization.
https://www.coursehero.com/file/p6vrdqv/Which-system-below-is-used-to-maximize-the-amount-of-revenue-that-an-airline/
Which of the following systems can perform sales lead tracking, contact management, and market analysis? A) sales force automation systems B) customer relationship management systems C) transaction processing systems D) collaborative systems Answer: A Level: Medium Page: 68 37.100%(8)
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The sales process contains many steps, including contact management, sales lead tracking, sales forecasting and order management, and product knowledge. 20. _____ are functions that support CRM after the sale. 21. Which of the following systems is the primary interface to customers and sales channels, typically used to support customers or sales? A.95%(20)
https://www.proprofs.com/quiz-school/story.php?title=management-information-system-chapter-1
Sep 21, 2018 · A computer-based tool that people use to work with information and support the information and information-processing needs of an organization is: A. Management Information Systems3.5/5
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