Searching for Vmware Support Contract Levels information? Find all needed info by using official links provided below.
https://www.vmware.com/support/services/production.html
[1] The purchase of Production support for VMware Personal Desktop products requires a minimum license quantity of ten (10) per supported product. Additional Information Purchase information can be found by dialing one of VMware's toll free numbers and choosing the Sales Option or …
https://www.vmware.com/support/services.html
Remote Support: Yes: Yes: Yes: Access to VMware Web site: Yes, and access to product SaaS Performance Dashboard [3] Yes, and access to product SaaS Performance Dashboard [3] Yes, and access to product SaaS Performance Dashboard [3] Access to VMware Discussion Forums and Knowledge Base: Yes: Yes: Yes: Max Number of Support Admins per Contract: 4 [4] 6 [4] 20 [4]
https://www.vmware.com/support/tools.html
License Tracker Tool – Track the status of VMware product serial numbers; you can view quantity, contract status, support level and upgrade history. Manage License Keys – View and manage license keys by product or folder. Get Support – If needed, file a support request.
https://www.vmware.com/support/contracts_help.html
To view your support contract history, log into My VMware and choose Account > Support Contract History from the top menu. I'm unable to update my Business Critical Support (BCS) and Mission Critical Support (MCS) contracts. For questions about BCS or MCS , contact your VMware …
https://www.thomas-krenn.com/en/wiki/VMware_vSphere_Support_Differences
Jul 08, 2013 · VMware offers several levels of support. The Basic and Production support levels were formerly known as Gold and Platinum Support. For paid support, there are 4 levels of support that determine how fast a reaction occurs.Author: Thomas-Krenn.AG
https://community.spiceworks.com/topic/1002719-do-most-of-you-maintain-a-support-contract-with-vmware
Jun 11, 2015 · VMware stand behinds making things work, and if they flag a driver as VMware supported with a join support agreement they will get their pound of flesh to make it happen... Now our use of support is likely different than most.
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmware-support-terms-conditions.pdf
The VMware entity, effective date, Software, and Services level will be as set forth on the applicable enterprise license agreement, SnS order form, Customer’s purchase order, or, if Customer has purchased support on a per-incident basis, the registration form completed by Customer for that purchase (each, an “Order”).
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/services/support/vmware-basic-support-datasheet.pdf
VMware® Basic Support and Subscription Service is designed for noncritical applications - and platforms that require support during normal business hours. VMware global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region.
https://www.vmware.com/support/policies.html
Does VMware provide different levels of support throughout the support life cycle? Yes. VMware’s Support Life Cycle is divided into phases, each offering different levels of support. Phases vary by product in an effort to meet different market needs.
https://www.vmware.com/support/file-sr.html
Filing a Support Request (SR) online is the fastest method to file an SR and is available to all customers covered by one of our support contracts or by the purchase of a support incident. 1. Go to My VMware , login and select Get Support .
https://www.vmware.com/support/services/production.html
VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real …
https://www.vmware.com/support/services.html
Support from the Virtualization and Cloud Infrastructure Experts As part of the VMware Services family, Global Support Services works in conjunction with VMware Consulting Services, VMware Education Services and VMware Certification Services to accelerate return on investments while mitigating risk.
https://www.thomas-krenn.com/en/wiki/VMware_vSphere_Support_Differences
Jul 08, 2013 · This article describes the various VMware support levels. VMware offers several levels of support. The Basic and Production support levels were formerly known as Gold and Platinum Support. For paid support, there are 4 levels of support that determine how fast a reaction occurs.Author: Thomas-Krenn.AG
https://www.altaro.com/vmware/vmware-support/
Oct 02, 2017 · As mentioned, as part of VMware’s troubleshooting process, you will be asked to provide diagnostic information in the form of a log bundle. Incidentally, this is the stage at which VMware may decline to provide support if, for example, they determine that you are running a VMware product in an unsupported fashion.
https://community.spiceworks.com/topic/1002719-do-most-of-you-maintain-a-support-contract-with-vmware
Jun 11, 2015 · I (my clients) purchased the one year of support when they bought the license. I've never called them, not once. If I have a question I post it here. It's not very expensive, and maybe this is a stupid question, but do most of you maintain your support contract with VMware? Thanks!
https://pubs.vmware.com/vsphere-50/topic/com.vmware.vsphere.upgrade.doc_50/GUID-27BBBAB8-01EA-4238-8140-1C3C3EFC0AA6.html
This level is used for a new or nonmainstream technology that partners want to enable for VMware systems. Today, driver VIB technologies such as Infiniband, ATAoE, and SSD are at this level with nonstandard hardware drivers. VMware directs support calls for VIBs with this acceptance level to the partner's support organization.
https://www.softchoice.com/blogs/advisor/ssn/vmware-support-subscription-renewals-5-things-you-should-know
VMware Support and Subscription (SnS) is broken into 2 categories: 1. Technical Support: Technical assistance from VMware Global Support Services (GSS) to a customer for installation, errors and analysis of problem reports. This support varies based on the service level contracted.
https://www.veeam.com/support-renewals.html
Expired Fee Waived SKUs can be used with Veeam approval only. In cases where support expired more than 13 months ago – please contact Veeam Renewals team to confirm needed SKUs. To receive production support, all production licensed sockets for a product must be licensed at the production levels otherwise support defaults to basic levels.
https://communities.vmware.com/thread/605977
Feb 25, 2019 · I had a call with a VMware rep on this. Part of the issue is around messaging and that is on them. I'll try clarify what I understand (and now accept). Regardless of support contract all collected data is sent to VMware. VMware has rules categorized into levels, and if you have production support your data is run against L1 & L2 rules.
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