Vmware Production Support Sla

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VMware Production Support - 24x7 Support for Production ...

    https://www.vmware.com/support/services/production.html
    VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real …

DATASHEET VMware Production Support and Subscription …

    https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/services/support/vmware-production-support.pdf
    VMware Production Support and Subscription Service Overview The VMware® Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware’s industry-leading expertise in virtualization

Service Level Agreement for VMware vCloud Air

    https://www.vmware.com/support/vcloud-air/sla.html
    Service Level Agreement Claims In order to request any Service Credit, you must file a support request at https://my.vmware.com within sixty (60) days of the suspected SLA Event. VMware will review the request and issue a Service Credit when VMware validates the SLA Event based on VMware…

VMware Basic Support and Subscription Service

    https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/services/support/vmware-basic-support-datasheet.pdf
    VMware® Basic Support and Subscription Service is designed for noncritical applications - and platforms that require support during normal business hours. VMware global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region.

VMware vSphere 6 Standard Production Support/Subscription ...

    https://www.mychoicesoftware.com/products/vmware-vsphere-6-standard-production-support-subscription-1-year
    Licensing price point is good for small businesses. VMware vSphere 6 Standard Production Support/Subscription, 1 Year is used to create and manage production virtual servers for numerous companies. The use of VMware is a wise choice over Microsoft's Hyper-V because of the vast number of IT professionals that know the product.4.7/5(3)

VMware Global Support Services: Changes to Severity 2 ...

    https://tenthirtyam.org/2013/04/29/vmware-global-support-services-changes-to-severity-2-production-support-entitlements/
    Effective 22 April 2013, Severity 2 Production Support Entitlement SRs have moved to a call-back model. When contacting support at 877-4VMWARE on new and existing Severity 2 SRs, you will be provided with a call-back within the 4-hour Service Level Agreement. This already happens today for all Production Support Severity 3 and Severity 4 SRs.

VMware Basic Support - For Test, Dev and Non-Critical ...

    https://www.vmware.com/support/services/basic.html
    Overview. VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region.

SLA/Uptime Report vCenter Operations VMware Communities

    https://communities.vmware.com/thread/545452
    Jan 03, 2017 · It all depends on what you or your team are responsible for. For us we are a vmware engineering team and the only support we do are the vcenters and psc's. Because of that we only have to provide an SLA on the vm container. For us a host being offline for 5 months does not matter that much as the VM is the main concern.

Cloud Service Support Policies - VMware

    https://www.vmware.com/support/policies/saas-support.html
    VMware is committed to rapid response of all Support Requests. All Severities can be logged with VMware on a 24 hours per day, 7 days per week, 365 days per year basis via phone or web. All Support Requests can be tracked online by the authorized technical contact who opened the Support Request.

Severity Definitions & Response Targets – VMware Support

    https://www.vmware.com/support/policies/severity.html
    Hours of operation vary for Per Incident Support of VMware Hypervisor (ESXi), VMware vSphere Essentials, VMware Workstation Pro, VMware vCenter Converter Standalon, VMware Fusion, Fusion pro and Workstation Player. Hours of operation vary for Complimentary Support of Workstation Pro, Fusion, Fusion Pro and Workstation Player.EMEA (Europe, Middle East, Africa): Mon–Fri, 7 a.m. to 7 p.m. (GMT/GMT+1)

VMware Production Support - 24x7 Support for Production ...

    https://www.vmware.com/support/services/production.html
    VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments.

DATASHEET VMware Production Support and Subscription …

    https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/services/support/vmware-production-support.pdf
    VMware Production Support and Subscription Service Overview The VMware® Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware’s industry-leading expertise in virtualization

Service Level Agreement for VMware vCloud Air

    https://www.vmware.com/support/vcloud-air/sla.html
    In order to request any Service Credit, you must file a support request at https://my.vmware.com within sixty (60) days of the suspected SLA Event. VMware will review the request and issue a Service Credit when VMware validates the SLA Event based on VMware’s data and records.

VMware Basic Support and Subscription Service

    https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/services/support/vmware-basic-support-datasheet.pdf
    VMware® Basic Support and Subscription Service is designed for noncritical applications - and platforms that require support during normal business hours. VMware global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region.

Review the Service Level Agreement for VMware Cloud on AWS

    https://docs.vmware.com/en/VMware-Cloud-on-AWS/services/com.vmware.vmc-aws.getting-started/GUID-5BE76DD4-AB0E-4514-846D-9D3CFA6DC07D.html
    The Service Level Agreement (SLA) for VMware Cloud on AWS defines the service components that have an availability commitment as well as their associated targets. ... If you are eligible for an SLA credit, file a support ticket by selecting Support > Product Licensing.

VMware vSphere 6 Standard Production Support/Subscription ...

    https://www.mychoicesoftware.com/products/vmware-vsphere-6-standard-production-support-subscription-1-year
    VMware vSphere 6 Standard Production Support/Subscription, 1 Year is used to create and manage production virtual servers for numerous companies. The use of VMware is a wise choice over Microsoft's Hyper-V because of the vast number of IT professionals that know the product.4.7/5(3)

VMware Global Support Services: Changes to Severity 2 ...

    https://tenthirtyam.org/2013/04/29/vmware-global-support-services-changes-to-severity-2-production-support-entitlements/
    In an effort to improve the service level of Severity 1 Support Requests (SRs), provide more meaningful first response and increase the frequency of contact while working SRs, VMware Global Support Services (GSS) has made some service changes to better manage SRs proactively and ultimately improve your support experience.

VMware Basic Support - For Test, Dev and Non-Critical ...

    https://www.vmware.com/support/services/basic.html
    Overview VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region.

Cloud Service Support Policies - VMware

    https://www.vmware.com/support/policies/saas-support.html
    VMware is committed to rapid response of all Support Requests. All Severities can be logged with VMware on a 24 hours per day, 7 days per week, 365 days per year basis via phone or web. All Support Requests can be tracked online by the authorized technical contact who opened the Support Request.

Severity Definitions & Response Targets – VMware Support

    https://www.vmware.com/support/policies/severity.html
    Production server or other mission critical system(s) are down and no workaround is immediately available. ... Hours of operation vary for Per Incident Support of VMware Hypervisor (ESXi), VMware vSphere Essentials, VMware Workstation Pro, VMware vCenter Converter Standalon, ...EMEA (Europe, Middle East, Africa): Mon–Fri, 7 a.m. to 7 p.m. (GMT/GMT+1)



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