User Tech Support Ratio

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Deciding the proper user/IT support ratio - TechRepublic

    https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
    Deciding the proper user/IT support ratio. by John Sheesley in Decision Central , in ... Transgender employees in tech: Why this "progressive" industry has more work to do.Author: John Sheesley

IT Support to End-User ratio - Best Practices - Spiceworks

    https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
    May 07, 2015 · Hi, I manage a Helpdesk in a commercial environment, fortunately we are in a growing market at the moment and the company is growing. I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments.

The Ideal Ratio of Techs to Users - Auvik Networks

    https://www.auvik.com/franklymsp/blog/tech-user-ratio/
    Sep 12, 2017 · The question usually comes from an overworked tech who’s drowning in tickets and trying to understand what’s considered a reasonable ratio. The answers can get interesting. On Spiceworks earlier this year, more than 85 people responded with details about the environments they support—and the range was notable.

What is a reasonable end user/tech support ratio ...

    https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
    Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton

Users-to-tech support ratio IT Benchmark Blog

    https://itbenchmark.wordpress.com/2008/12/03/users-to-tech-support-ratio/
    Dec 03, 2008 · Justine Nguyen suggests a baseline users-to-tech ratio of 60 users per one technician. Read more to find out the details. Source: Users-to-tech …

Users-to-tech support ratio ZDNet

    https://www.zdnet.com/article/users-to-tech-support-ratio/
    Users-to-tech support ratio. How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support staff, and what factors ...

Help Desk Staff to User Ratio ITSM SolarWinds Service ...

    https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
    One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was 242 users to one service desk worker.

IT Matters: IT Support Staff/End User Ratio "Short of ...

    https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
    IT Matters: IT Support Staff/End User Ratio "Short of Ideal" ... who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. ... Wisconsin’s $4.5 billion deal in 2017 with Taiwan-based tech firm Foxconn to bring as many as 13,000 jobs to the state has been ...

Staffing Ratios for Support: Not the Best Way!

    https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
    On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).

A healthy ratio of tech to user? - Ars Technica OpenForum

    https://arstechnica.com/civis/viewtopic.php?t=77204
    Feb 24, 2009 · A healthy ratio of tech to user? 18 posts ... For actual end-user support (as in techs in the field and call centers, supporting desktops and helpdesk type stuff) we probably have a 200:1 ratio ...



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