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https://en.wikipedia.org/wiki/Help_desk
A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations ...
https://www.mycustomer.com/community/blogs/news-letter/different-types-of-helpdesk-software
iKode Service Desk:iKode service desk is an web based customer support tool, FAQ and help desk system that programmed by php scripts. iKode heldpesk can be used to offer support to an online community, by solving tickets, adding a comprehensive FAQ section and interacting with users via emails.
https://financesonline.com/types-of-help-desk-software-which-one-will-suit-your-company-needs/
Types of Help Desk Software. Help desk software types are generally classified today by their deployment, business size of the target users, and source code accessibility. 1. Web help desk software. Also referred to as cloud-hosted or software-as-a-service (SaaS), web help desk is hosted on the vendor’s server.Author: Louie Andre
https://entry.com/blog/5-types-of-help-desk-software/
Jun 12, 2017 · Help desk software types are generally classified according to the size of their target business users, deployment and source code accessibility. Here are the 5 types of help desk software: 1. Web Help Desk Software. Web help desk software is also referred to as cloud-hosted or software-as-a-service (SaaS) and is hosted on the vendor’s server.
https://advisera.com/20000academy/blog/2014/05/06/itil-service-desk-types/
May 06, 2014 · Service Desk types by size and location. Local Service Desk – generally located close to the customer, on location or within a branch office. Central Service Desk – disregarding the customer’s size or dispersion, Service Desk provides support services from a single central location. May address language, cultural or time-zone considerations.
https://www.helpspot.com/blog/a-guide-to-support-ticket-categorization
A Guide to Support Ticket Categorization. Categories are the basic building blocks used to organize your customer service software.Choosing the wrong categorization strategy will have repercussions throughout your customer service or help desk team, from inefficiencies in assigning requests to inability to accurately report on the types of requests you’re receiving.
https://www.sherpadesk.com/blog/the-most-common-it-help-desk-issues
As a help desk professional, you understand that customers may come to you for a wide range of different reasons. But after you’ve been at the gig for a while, you’ll start to realize that some issues re-occur time and time again.
https://www.upwork.com/hiring/customer-support/8-tips-for-help-desk-and-tech-support-success/
Mar 13, 2017 · Successful help desk and tech support is all about tackling challenges as they come and finding ways to make life easier for customers while solving their high …
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