Searching for Troubleshooting Autosupport Netapp information? Find all needed info by using official links provided below.
https://library.netapp.com/ecmdocs/ECMP1368701/html/GUID-BB7D6D5E-1A4D-43F1-A1C4-3788D1EC83A5.html
Troubleshooting AutoSupport when messages are not received If the system does not send the AutoSupport message, you can determine whether that is because AutoSupport cannot generate the message or cannot deliver the message.
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-BB7D6D5E-1A4D-43F1-A1C4-3788D1EC83A5.html
Troubleshooting AutoSupport when messages are not received If the system does not send the AutoSupport message, you can determine whether that is because AutoSupport cannot generate the message or cannot deliver the message. Troubleshooting AutoSupport message delivery over HTTP or HTTPS
https://library.netapp.com/ecmdocs/ECMP1368701/html/GUID-F15E7666-EA7F-463F-9AC1-CFA592BC0196.html
Troubleshooting AutoSupport over HTTP or HTTPS If the system does not send the expected AutoSupport message and you are using HTTP or HTTPS, you can check a number of settings to resolve the problem.
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-F15E7666-EA7F-463F-9AC1-CFA592BC0196.html
Troubleshooting AutoSupport message delivery over HTTP or HTTPS If the system does not send the expected AutoSupport message and you are using HTTP or HTTPS, you can check a number of settings to resolve the problem.
https://kb.netapp.com/app/answers/answer_view/a_id/1030433/~/how-to-troubleshoot-autosupport-delivery-when-sent-over-http-or-https-
NetApp support generally diagnoses these type of issues with a packet trace while issuing an autosupport command. Ideally the transport protocol is set to HTTP during troubleshooting (as opposed to HTTPS) to prevent encryption from hindering the analysis. Note: A firewall or proxy might allow TCP port 80 traffic (HTTP) and not port 443 (HTTPS).
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-9554CD61-AE6F-4FDA-86A6-0E1480405873.html
Troubleshooting AutoSupport message delivery over SMTP Verify the status of the node management LIF: network interface show -home-node local -role node-mgmt -fields vserver,lif,status-oper,status-admin,address,role The status …
https://kb.netapp.com/app/answers/answer_view/a_id/1029160/~/troubleshooting-workflow%3A-autosupport-failed-to-deliver-
If the sequence number of the AutoSupport in question is known, check the output of the following command: system autosupport history show -delivery. Verify that the http destination is not blank, and if the status of the AutoSupport is either re-queued or transmission-failed, in the output of the system autosupport history command.
https://kb.netapp.com/app/answers/answer_view/a_id/1006525/~/troubleshooting-workflow%3A-autosupport-messages-are-not-received-by-netapp
Nov 28, 2017 · NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein.
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-3DAD82DB-1131-40C6-B801-0125B587598C.html
Troubleshooting the AutoSupport subsystem The system node check show commands can be used to verify and troubleshoot any issues related to the AutoSupport configuration …
https://library.netapp.com/ecmdocs/ECMP1368701/html/GUID-89735187-2E77-4F07-B9F5-C899CBD3AFBC.html
11 rows · AutoSupport failed to deliver the message the specified number of times and …
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