Tips For Dealing With Tech Support

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Dealing with Technical Support – 10 Useful Tips

    https://troubleshootme.com/dealing-with-technical-support-10-useful-tips/
    May 14, 2019 · Don’t yell at the support person on the other end of the phone. He is there only to help and the angrier you are the less help you are going to get. Get to the point. Ask your question or explain your situation right away. Don’t beat around the bush. Don’t be arrogant. You are calling technical support because you need help.

8 Strategies for Dealing With the Toxic People in Your ...

    https://www.psychologytoday.com/us/blog/tech-support/201612/8-strategies-dealing-the-toxic-people-in-your-life
    Dec 14, 2016 · Tech Support. 8 Strategies for Dealing With the Toxic People in Your Life 4. Beware of the sunk cost fallacy ... They need and want relationships and they know the real deal …

10 Tips for Better Troubleshooting & Technical Support ...

    https://blogs.articulate.com/rapid-elearning/10-tips-for-better-troubleshooting-technical-support/
    Two quick tips here: Be liberal with paragraph spacing so it’s easier to scan and read. And use bullet or number lists. Keep your question to a point or two.

10 Tips for Providing Better IT Support - Techopedia.com

    https://www.techopedia.com/2/30075/it-business/it-management/10-tips-for-providing-better-it-support
    Mar 03, 2014 · Even if it's internal, a simple ticket system can help organize the department so that techs don’t lose sight of what needs to be done. The most basic thing a ticket system should have is the ability to auto-respond with a ticket number, and a "notes" field, so that technicians can record important information about the ticket’s progress.

5 Do’s and Don’ts of Dealing with Tech Support - DreamHost

    https://www.dreamhost.com/blog/5-dos-and-donts-of-dealing-with-tech-support/
    Jul 12, 2013 · It’s possible that the issue is outside the scope of our support. For example, a faulty WordPress plugin update isn’t something we can troubleshoot for you).But we can help you get back on track! DreamHost tech support is made up of people who honestly want to get you back up and running, and have fun solving weird problems.

Derp and Snark: Tips for dealing with Technical Support

    https://derpsnark.blogspot.com/2011/10/tips-for-dealing-with-technical-support.html
    Tips for dealing with Technical Support It's been a while since I've contributed, so I figure I'd throw a little something on here. This one's dedicated to my co-workers, the Inglourious Basterds on the front lines of the phone lines. Ladies and gentlemen: Be kind to your tech support representatives on the phone.Author: Serge A. Storms

10 signs you may not be cut out for a support tech job ...

    https://www.techrepublic.com/blog/10-things/10-signs-that-you-arent-cut-out-to-be-a-support-tech/
    The role of support tech is ideal for some people--but it might not be the best choice for others. ... Excel tips Cloud ... a career as a support tech is liable to cause you a great deal of stress ...

Five tips for reducing the stress of user support calls ...

    https://www.techrepublic.com/blog/five-apps/five-tips-for-reducing-the-stress-of-user-support-calls/
    Because being a helpdesk support tech can be such a thankless job, I wanted to share with you a few tips for reducing the stress of end-user support calls. 1: Don't tolerate abuse



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