Tech Support Ratio To Users

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Users-to-tech support ratio ZDNet

    https://www.zdnet.com/article/users-to-tech-support-ratio/
    Users-to-tech support ratio. How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support …

Deciding the proper user/IT support ratio - TechRepublic

    https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
    When I was an network administrator, the ratio that we often kicked about support was 30-35:1. Justine's base number of 60:1 sounds like it would make for a very busy day for the poor IT support ...Author: John Sheesley

What is a reasonable end user/tech support ratio ...

    https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
    Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton

The Ideal Ratio of Techs to Users - Auvik Networks

    https://www.auvik.com/franklymsp/blog/tech-user-ratio/
    Sep 12, 2017 · The question usually comes from an overworked tech who’s drowning in tickets and trying to understand what’s considered a reasonable ratio. The answers can get interesting. On Spiceworks earlier this year, more than 85 people responded with details about the environments they support—and the range was notable.

Help Desk Staff to User Ratio ITSM SolarWinds Service ...

    https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
    One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was 242 users to one service desk worker.

Staffing Ratios for Support: Not the Best Way!

    https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
    Which ratio is right? 1 analyst for 3,500 users/customers, or 9 analysts for 3,500 users/customers? Answer: They are both right. That's why ratios are not a good way to calculate staffing levels. You can stop thinking about ratios and start asking How many people it will take to get the work done? That’s a much better question.

Desktop Support people: What is your Support to end user ...

    https://community.spiceworks.com/topic/880518-desktop-support-people-what-is-your-support-to-end-user-ratio
    Apr 06, 2015 · The best ratio of techs/admins was about 12 years ago when I worked from a high tech company and had 3 support, 1 part time 25 hours, for 110 users with 250 workstations & 6 servers. This included management, hardware and, software develo pment, marketing, manufacturing and test.



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