Searching for Symantec Support Levels information? Find all needed info by using official links provided below.
https://www.symantec.com/support-center/essential-services
Support Reference Guide – Learn about obtaining technical support and read Symantec’s Support terms Having the right technical support plan is vital to any IT and security risk management program. Some organizations may require a more advanced level of support.
https://support.symantec.com/us/en/article.TECH236428.html
Symantec's Technical Support Terms & Conditions describe the scope of and conditions under which Symantec supplies technical support to eligible customers (customers with current Maintenance or subscription that includes technical support) for those Symantec products that are used in a supported configuration and in accordance with the terms of ...
https://support.symantec.com/
Symantec Enterprise Support resources to help you with our products. Search our knowledge, product information and documentation and get access to downloads and more
https://www.symantec.com/support-center/maintenance-overview/maintenance-tiers
While Maintenance for Symantec’s perpetually licensed software products includes access to deliverables such as version upgrades, product updates, maintenance packs, patches, hot fixes and 24/7 Technical Support as standard, those software products that rely on critical updates to function, including security content updates, have a higher ...
http://eval.symantec.com/mktginfo/enterprise/fact_sheets/ent-datasheet_licensing_program_express_10-2006.en-us.pdf
Symantec Buying Program: Express A better way to purchase Symantec security and availability software products Symantec Express is a buying program for small to mid-size companies who need an expedient way to purchase small license quantities, without time-consuming paperwork. Organizations can use this program to purchase Symantec
http://eval.symantec.com/mktginfo/enterprise/other_resources/ent-support_services_handbook_for_essential_support_and_basic_maintenance_06-2007.en-us.pdf
Symantec Enterprise Support Services Handbook Essential Support and Basic Maintenance 10 Event and Process Information Logs Traces Screen dumps Severity Level Level 1 to 4 Please be in front of the computer you need to troubleshoot. When you call: When you call Symantec Support an automated attendant will answer and prompt you for
https://www.websecurity.digicert.com/content/dam/websitesecurity/digitalassets/desktop/pdfs/repository/user-authentication-sla.pdf
problems with User Authentication Services, requesting technical support, and collaborating with Symantec Technical Support in the resolution of reported problems. The number of such Customer Administrators varies by level of support (Bronze, Gold, Platinum) …
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