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https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
Staffing Ratios for Support: Not the Best Way! by Roy Atkinson November 22, 2016 ... His background is in both service desk and desktop support as well as small-business consulting. Roy is highly rated on social media, especially on the topics of IT service management and customer service. He is a cohost of the very popular #custserv (customer ...
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
variation in the desktop support arena for a one-size-fits-all approach. The purpose of this research brief is to examine the data from the 2012 HDI Desktop Support Practices & Salary Report and leverage that information to offer a possible starting point for making sound staffing decisions for desktop support.
https://www.computereconomics.com/article.cfm?id=1261
Desktop Support Staffing Ratios: Executive Summary Desktop computers, including laptops and workstations, have become essential items for most employees, who rely on these machines as their primary means of access to corporate systems. Although there is no question concerning the importance of desktop service and support, determining the number of desktop support technicians can be a …
https://www.computereconomics.com/article.cfm?id=2453
In this study, we use four metrics for benchmarking: desktop support staff as a percentage of the IT staff, PCs per desktop support staff member, applications per support staff member, and users per support staff member. We also assess these ratios by organization size and sector.
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was 242 users to one service desk worker. Shockingly, though not surprisingly, the median was 200:1. Broad Trends in IT Staffing. There are, of course, outliers in this data.
https://www.gartner.com/en/documents/1193316/staffing-for-desktop-management-and-support
Organizations spend almost 4% of their IT budgets on desktop management and support staff, and they frequently ask about proper staffing levels. Gartner tracks staffing metrics; however, even if you're in line with industry-average levels, you could still be understaffed or overstaffed.
https://community.spiceworks.com/topic/880518-desktop-support-people-what-is-your-support-to-end-user-ratio
Apr 06, 2015 · After removing "non computer users" from the total employee count, I am the primary desktop support for one hundred and sixty users. [1:160] . I am also responsible for all server backups, and all antivirus. What is the ratio of "feet on the ground desktop support to end users in your workplace?"
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton
https://itbenchmark.wordpress.com/2009/07/30/help-desk-staffing-ratios-by-size-and-industry/
Jul 30, 2009 · The study has found that the median staffing ratio is 1.3% (in other words, 13 help desk support personnel are supporting 1,000 company employees, or one help desk headcount for every 76.9 company employees). At the 25th percentile, the ratio is 0.4% and …
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