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https://social.msdn.microsoft.com/Forums/sqlserver/en-US/68521b63-7685-4e48-a50a-91b818ec4090/l2-and-l3-support-activities
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https://itknowledgeexchange.techtarget.com/itanswers/l1l2-and-l3-support/
Sep 29, 2009 · Some of the common fixes done by Second Level Support are configuration changes, data back-load, data correction, app restart etc.(anything which doesn't warrant a code change) Level 3 Support fix an issue by code changes and participates in the build and release management activities.
https://www.quora.com/What-kind-of-responsibility-do-in-Production-Support-projects-and-please-eleborate-L1-L2-L3-support-responsibilities
Nov 25, 2017 · Production support as the name says is about Supporting the production environment of the company. This job needs a responsible person who can take responsibility of the production environment. Responsibility of a person working on Production supp...
http://learnsqlwithbru.com/2011/11/27/what-are-sql-server-dba-responsibilities/
Nov 27, 2011 · Yes SQL Server is a huge area, but not so huge that it is impossible to understand, it can definitely be mastered. The different kinds of DBA’s would be broadly an Application DBA and a Production Support DBA. I am not sure how much you are those job roles.. Usually, DBAs do not do a lot of BI stuff. (but there might be job requirements that ...
https://pavandba.com/2011/10/12/oracle-dba-l2l3-support-3-8-yrs-for-wipro/
Oct 12, 2011 · Please find the below mentioned JD for Oracle DBA L2/L3 Support. Position: Oracle DBA L2/L3 Support Experience: 3-8 yrs Location: Pune. JD: The responsibilities of Oracle DBA L2/L3 Support include but not restricted to: • Experience on Oracle DBA, L2/L3 Support • Performance Troubleshooting using SQL Profiler, Windows performance ...
https://community.oracle.com/thread/1060276
Apr 15, 2010 · mits wrote: Hi All, Can anyone help me with the list of activities for different level of suppoert i.e. L1,L2,L3 and L4. We have to propose it to the client.I think the client is trying to find out what you folks have experience in providing - not what you think you might provide if you win the contract ...
https://www.naukri.com/job-listings-SQL-Server-DBA-L1-L2-L3-PEOPLEWARE-INDIA-Bengaluru-Bangalore-2-to-4-years-061216501402
SQL Server DBA (L1, L2, L3) Peopleware India. Send me jobs like this. Apply. ... Provide day to day support of high OLTP HA of SQL Server (2000, 2005,2008) databases - Identify root causes of production problems and work with developers to circumvent and resolve such problems
https://www.quora.com/What-are-the-differences-in-L1-L2-and-L3-support-of-jobs-in-software-engineering
L1 or level 1 support includes interacting with the customers, understanding their problems and then creating a ‘ticket’ against it. A ‘ticket’, also referred to as ‘incident’ is then routed to the L2 or level 2 support. Sometimes the request/grie...
https://www.sqlservercentral.com/forums/topic/differenece-between-l2-and-l3-support
May 07, 2010 · SQL In The Wild: Discussions on DB performance with occasional diversions into recoverability. ... Would like to know what are the difference between L2 and L3 support activities?
https://www.certguidance.com/explaining-support-levels-itil-itsm/
May 04, 2019 · The most common question appears in the mind of customers is that "what variety of IT Support Tiers a service provider is using?". They also wonder that how many levels of support service (i.e.- IT Support Levels of Help Desk or Service Desk) is offered by the provider they are working with and what facilities these levels have. So, to provide a guideline we will discuss on the ITIL's view on ...
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