Searching for Software Support Sla Template information? Find all needed info by using official links provided below.
SLA Template provide a free general purpose Service Level Agreement or SLA template that you can use in a variety of situations. The Service Level Agreement template can be downloaded in Microsoft Word format without the need to register.
https://www.teamsupport.com/customer-support-sla-template
They can be used for a variety of purposes but in this case we're looking at the use of customer support SLAs as related to software and technology companies. This template is designed as a resource to be downloaded and edited for your unique help desk SLA needs. It is available in both Microsoft Word (.doc) and PDF formats.
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
provisioning of IT services required to support and to sustain Jolly software products. The Effective Date of this Agreement is _____, and this Agreement shall remain in effect from ... Service Level Agreement (SLA) Template ...
https://www.techdonut.co.uk/it-support/it-support-contracts/sample-service-level-agreement
A service level agreement (SLA) forms part of the contract between your business and its IT supplier The SLA sets out what levels of service are acceptable and - crucially - explains what compensation you will receive if the IT supplier fails to meet these levels. Sample service level agreement SLAs come in many shapes and sizes.
https://cdn.ttgtmedia.com/searchSecurity/downloads/SAASSLA.pdf
EXHIBIT X - SERVICE LEVEL AGREEMENT (SLA) for Software as a Service Contracts City of Seattle CONTRACT FOR This Service Level Agreement template is adopted by City Purchasing Policy for Software as a Service (SaaS) solutions and serves as a supplemental document to the City contract with the Vendor. SaaS
https://seqlegal.com/free-legal-documents/software-support-agreement
Support agreement contentsThe key provisions of this template, and some of the questions they try to answer, are highlighted below.Support services - What standards must the support services meet? Must they be provided in accordance with an SLA? If yes, what are the relevant service levels? Does the service provider have the right to suspend the services in the event of late payment?Customer ...
http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals …
https://seqlegal.com/blog/software-support-slas
Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.SLAs may cover more than just software support services. For example, where hosting, hosted services and/or ...
https://itservicemanagement-itil.com/structuring-meaningful-sla-support/
For example, an infrastructure network support SLA would be different from a software application support SLA. The basic structure of the SLA would be the same but specific services being provided and performance goals would be different. ... The following sample Service Level Agreement structure will provide a good starting point. When ...
https://it.nc.gov/document/service-level-agreement-application-development-support
Service Level Agreement for Application Development & Support . Associated Files. ads.pdf
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