Searching for Software Support Service Levels information? Find all needed info by using official links provided below.
https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · Technical support denotes many services. Companies provide support to users by using these services. They provide tech help for products viz. computers, mobile phones, televisions, software. Perplexing things about IT Tech Support is that people don’t know what is Level 1 or Level 2 or Level 3 support. Image source: https://www.citrix.com
https://www.bmc.com/support/resources/bmc-support-service-levels.html
Nov 19, 2019 · (2) The System Management products and some Service Management products require a minimum of BMC Continuous Support due to the critical nature of the application. BMC Continuous Support is the only offering applicable for Mainframe System Management solutions. Discontinued Support Offerings (not available for new purchases)
https://www.techopedia.com/definition/25809/support-level
Support level is the extent of technical assistance provided for an IT software product to its customers. Support is normally divided into up to four levels: level/tier 1, level/tier 2, level/tier 3 and level/tier 4. The support level is based on the complexity of support provided. Support level is also known as level of support or technical ...
https://www.progress.com/support/manage-your-support-case
Support Service Level Objectives. In order to ensure timely responses and resolutions to your cases we measure our performance against Service Level Objectives (SLOs). Our SLO is to meet the time frames set out below, for 80% or more of your cases. See the table below.
https://support.sas.com/en/technical-support/services-policies.html
* Specific releases of SAS software products might have different support levels than the overall SAS software release with which such a product is associated. Current support levels for specific SAS products and solutions might be documented in SAS Notes, and they can be found on the Support Levels by Software Title web page.
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