Searching for Software Support Business Models information? Find all needed info by using official links provided below.
https://blogs.cisco.com/datacenter/seven-software-business-models-part-1
Profitability in these models can be north of 90%. They are amazing business models if you can get them. Model Two: Open Source. Model Two is the open source model, meaning the user gets the software for free. However, the vendor charges for support and maintenance as the mechanism to monetize the open source.
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
With this in mind, we ought to examine the tiered support model and determine where it makes sense and where, given the dramatic trends in business and technology, perhaps an alternative model would be preferable. Although there are many advantages of the tiered support model…
http://acqnotes.com/acqnote/careerfields/12-step-product-support-process-model
Development and implementation of the Product Support Strategy consist of twelve (12) discrete steps reflected in the Product Support Process Model. Guidebook: DoD Product Support Managers – April 2011. Each of the 12 steps is listed below but for a more detailed explanation of each step, visit the DoD Product Support Manager Guidebook: [1]
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