Software Product Support Process

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10 ways to make your customer support as Agile as your ...

    https://www.targetprocess.com/articles/10-ways-to-make-your-customer-support-as-agile-as-your-software/
    Let’s summarize. To maximize the efficiency of your product support and keep your customers happy, make sure that you: Incorporate Agile principles into your product support. You support process should always be evolving based on the feedback and changing requirements of the customer. Put a smile on your support team!

Technical Support - Process Software

    http://www.process.com/support/
    Product Support. Networking & Security MultiNet TCPware SSH for OpenVMS VMS Authentication Module. Messaging PMDF Internet Messaging PreciseMail Anti-Spam. Customer Care. Obtain Technical Support Technical Services Program TCP/IP Training PMDF Training Observed Holidays. Community. Join a Mailing List E-Mail Patch Notifications

12 Step Product Support Process Model - AcqNotes

    http://acqnotes.com/acqnote/careerfields/12-step-product-support-process-model
    Development and implementation of the Product Support Strategy consist of twelve (12) discrete steps reflected in the Product Support Process Model.. Guidebook: DoD Product Support Managers – April 2011 Each of the 12 steps is listed below but for a more detailed explanation of each step, visit the DoD Product Support Manager Guidebook: [1] Integrate Warfighter Requirements & Support: The ...

Application Maintenance and Support — Best Practices

    https://medium.com/@Orchestrate/application-maintenance-and-support-best-practices-bef7bad780cc
    Nov 30, 2015 · The software maintenance and support work starts once the delivery of the software product is done. Maintenance is considered as part of the software development life cycle. Application maintenance...Author: Orchestrate Technologies, LLC

Software product management - Wikipedia

    https://en.wikipedia.org/wiki/Software_product_management
    Software product management (sometimes also referred to as digital product management or, in the right context just product management) is the discipline of building, implementing and managing software or digital products, taking into account life-cycle considerations and an audience. It is the discipline and business process which governs a product from its inception to the market or …



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