Searching for Smartnet Support Levels information? Find all needed info by using official links provided below.
https://www.ithsc.com/ciscohardwaremaintenance/smartnet.php
Cisco SMARTnet and Support Levels. SMARTnet is available in different service level agreements (SLA) from 8x5xNBD through to 24x7x2. The 8 x 5 and 24 x 7 define the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover.
https://www.cisco.com/c/en/us/services/technical/smart-net-total-care.html
Smart Net Total Care provides award-winning hardware support to help manage risk, quickly resolve problems, and operate more efficiently. And with an entitlement to smart capabilities, you have more time to focus on business innovation while raising the bar on support services.
https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/SMARTnet.pdf
SMARTnet_Services.doc • Cisco shall use commercially reasonable efforts to provide Customer with Hardware replacement services under this Part IV that Customer has selected and detailed below and where available: SMARTnet 24x7x2: • Advance Replacement on a Two-Hour Response basis twenty-four (24) hours per day, seven (7) days
https://community.cisco.com/t5/smart-net-total-care-portal-and/difference-between-smartnet-total-care-and-sssnt/td-p/3182245
SSSNT refers to CISCO SOLUTION SUPPORT SERVICES. Solution Support offers the same delivery levels as Smart Net Total Care with the addition of work with other vendors. Solution Support helps you manage solutions when working with multiple vendors and products in a single environment.
http://www.trinito.com/SMARTnet.htm
Cisco SMARTnet product overview. Cisco SMARTnet is available in a range service level agreements (SLA) from 8x5xNBD through to 24x7x2. The first part of the description '8x5' and '24x7' refers to the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover.
https://www.citynet.net/content/file/services_data_sheet0900aecd8042571e.pdf
Cisco SMARTnet Service provides the following device-level support: • Global access 24 hours a day, 365 a year to specialized engineers in the Cisco TAC • Anytime access to the extensive Cisco.com online knowledge base, resources, and tools • Hardware replacement options include 2-hour, 4-hour, Next-business-day (NDB) advance
http://smartnetsupport365.co.uk/
SmartNet Support 365 service levels are split into 3 defined areas; Fix, Response and Advanced Replacement. Depending on the requirement, all SmartNet Support 365 clients can select a variety of options to tailor their own SLA in response to their hardware needs.
https://www.networkworld.com/article/2349708/what-is-smartnet--how-does-it-work-and-how-much-does-it-cost-.html
BradReese.Com SMARTnet sales manager ... or on site support if you buy that level of service and the ability to download any software updates (revisions) for your piece of equipment. Lastly, if ...
https://www.mostlynetworks.com/2012/03/what-do-those-cisco-support-part-numbers-mean/
Levels of Service~ Cisco hardware can be covered from 8x5xNBD to 24x7x2 with either parts only or onsite service. Software can be supported with minor release upgrades to major release upgrades. SNT-SMARTnet Standard (8x5xNBD) – Next-business-day delivery of advance replacement parts, provided the request is received prior to 3pm depot time. SNTE –
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