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SLA Template provide a free general purpose Service Level Agreement or SLA template that you can use in a variety of situations. The Service Level Agreement template can be downloaded in Microsoft Word format without the need to register.
https://www.techrepublic.com/resource-library/downloads/sample-service-level-agreement-for-application-support/
Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer ...
https://it.nc.gov/document/service-level-agreement-application-development-support
Service Level Agreement for Application Development & Support . Associated Files. ads.pdf
https://www.castsoftware.com/glossary/application-support-sla
Application Support SLA Metrics: Monitoring Maintenance and Support Contracts. Simply relying on Service-Level-Agreements (SLA) alone to monitor outsourcing activity does not provide the insight companies need to maintain confidence in the output they receive from their vendors.
http://banksdih.com/files/documents/IT%20Policies/Internal-SLA-App-Maintenance.pdf
Internal Service Level Agreement for Applications This Service Level Agreement (SLA) establishes support levels for critical applications. The services, performance targets, and scope of this document have been negotiated and agreed to by both IT and the business. Provisions for amending this document are noted in the final section of the SLA. 1.
https://www.researchgate.net/file.PostFileLoader.html?id=57dd01cc217e20833c09de99&assetKey=AS%3A407226234753028%401474101708851
This document is a template for establishing a Service Level Agreement with an external vendor providing application support and maintenance. A Service Level Agreement can …
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
application support services which Service Provider shall provide to Customer. The purpose of the Agreement is to ensure that the proper elements and mutual commitments are in place ... Service Level Agreement (SLA) Template ...
https://itservicemanagement-itil.com/app-support-sla/
Mary, I cannot give you a template SLA but I can provide you with some good information on “How to Structure Meaningful IT SLA’s” this model would be good for any IT service. I have used this many times in structuring SLA’s for application support environments.
https://itservicemanagement-itil.com/structuring-meaningful-sla-support/
For example, an infrastructure network support SLA would be different from a software application support SLA. The basic structure of the SLA would be the same but specific services being provided and performance goals would be different. ... Sample SLA (Service Level Agreement) Structure.
https://www2.gov.bc.ca/assets/gov/british-columbians-our-governments/services-policies-for-government/information-technology/standards/economy-sector/application_support_template.doc
This document assumes the Application Support Analyst has technical knowledge and abilities equivalent to their Job Description. Introduction. Describe in one or two paragraphs the System Purpose and very high level technology used. ... Application Support Template ...
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