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https://www.cisco.com/c/en/us/support/docs/availability/high-availability/15117-sla.html
Oct 04, 2005 · The next step is SLAs, which are an improvement because they align business objectives and cost requirements directly to service quality. The well-constructed SLA then serves as a model for efficiency, quality, and synergy between the user community and support group by maintaining clear processes and procedures for network issues or problems.
https://www.cio.com/article/2438284/outsourcing-sla-definitions-and-solutions.html
What is an SLA? Best practices for service-level agreements A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is ...
https://www.researchgate.net/file.PostFileLoader.html?id=57dd01cc217e20833c09de99&assetKey=AS%3A407226234753028%401474101708851
This document is a template for establishing a Service Level Agreement with an external vendor providing application support and maintenance. A Service Level Agreement can help you manage vendor ...
This Agreement represents a Service Level Agreement ("SLA" or "Agreement") between Company name and Customer for the provisioning of IT services required to support and sustain the product or service. This Agreement remains valid until superseded by a revised agreement mutually endorsed by …
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
Service Level Agreement Between Jolly Technologies Inc. ... support, is available for discontinued or end-of-life products. Eligible Products: All Jolly Products version 5.0 or higher Discontinued Products: All Jolly products released prior to version 5.0 including Print Studio 1.x,
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