Sitecore Support

Searching for Sitecore Support information? Find all needed info by using official links provided below.


Sitecore Support Options Sitecore

    https://www.sitecore.com/knowledge-center/getting-started/support
    Standard Support Included with the purchase of any Sitecore product, Sitecore Standard Support includes access to the Sitecore Support Portal and response times from 1-3 business days, depending on issue severity. 24x7 Premium Support

Sitecore Product Support Services (PSS) · GitHub

    https://github.com/SitecoreSupport
    Sitecore.Support.163850.166085 Exception at Solr server can put all search and indexing operations on pause even though all Solr cores are available and healthy. Affected Solr versions and cause of the issue can be found at https://issues.apache.org/jira/browse/LUCENE-7188 AND Change the implementation of the Sitecore.ContentSearch.SolrProvider.Agents.IsSolrAliveAgent.Run met…

Sitecore support service description - Sitecore Knowledge Base

    https://kb.sitecore.net/articles/463549
    Sitecore's core support offerings consist of two levels of support service: Standard Support and 24x7 Premium Support. These support services provide increasing levels of responsiveness, from three business days for low priority problems, down to as little as one hour for …

How to use the Sitecore Support Portal - Sitecore ...

    https://kb.sitecore.net/articles/654910
    On the Sitecore Support Portal, every support case is linked to a company that the user is associated with when they open a case. Regarding access to support cases, this means: All users from a company can see and modify all cases associated with the company.

How to collect basic information about your Sitecore ...

    https://kb.sitecore.net/articles/406145
    Sitecore counter files from the \Data\diagnostics folder. When you have collected all the required information, make a ZIP archive out of the folder. For example: Right-click the folder, click Send to and then click Compressed (zipped) folder. Attach the resulting archive to the support ticket, or upload it to the Sitecore Support Box Storage.

Sitecore Product Support Lifecycle - Sitecore Knowledge Base

    https://kb.sitecore.net/articles/641167
    For Experimental Support products or features, Sitecore provides assistance with troubleshooting associated technical issues. There is, however, no guarantee that a solution may be available.

Sitecore Support - Service Level Agreements - Sitecore ...

    https://kb.sitecore.net/articles/583182
    For 24x7 Premium Support program, Sitecore provides Support Hotline Number that must be used for indicating Critical or High severity situations. For Standard Support program, severity can be escalated by contacting the regional Sitecore office. Support Program is determined according to the Sitecore License used to open the support case.

Contact Us Office Locations Sitecore

    https://www.sitecore.com/company/contact-us
    Support. Need technical help with Sitecore software? Get training and support. Become an Affiliate. Want to become a Sitecore Affiliate? Learn more and apply on the following page: View more here . Work at Sitecore. Help us change how businesses all over the world interact with their customers.



How to find Sitecore Support information?

Follow the instuctions below:

  • Choose an official link provided above.
  • Click on it.
  • Find company email address & contact them via email
  • Find company phone & make a call.
  • Find company address & visit their office.

Related Companies Support