Searching for Shoretel Support Contract information? Find all needed info by using official links provided below.
http://shoreteldealer.com/
At ShoreTelDealer.com we have a complete suite of offerings from basic maintenance including adds moves changes to after hours upgrades. Even without a maintenance contract you can get the assistance of our technical support staff for only $45.00 "We understand that solving communications problems isn't your business it's ours."
https://www.mtrx.com/blog/what_is_shoretel_support
ShoreTel Support is a calculation based on the value of the licensing and hardware you own. They take a percentage of these two numbers as either a cost to the partner to include your company under support or as a direct quote to you, if you are on Enterprise support.
http://www.cdsofficetech.com/wp-content/uploads/2013/01/ShoreTel-Partner_Support_AgreementSMB.pdf
ShoreTel Partner Support Agreement TERMS AND CONDITIONS This Agreement sets out the terms and conditions governing the purchase and delivery of the ShoreTel Service contract through CDS Office Technologies (CDS). CDS will provide Services for those ShoreTel Products at those locations identified on the end
https://www.packetfusion.com/what-is-a-shoretel-support-provider/
While any business experiencing issues with ShoreTel phone systems or ShoreTel hardware or software can call a ShoreTel support provider for help, the best way to ensure that any issues you experience get addressed quickly – and the only way to get proactive support like monitoring and software updates – is to enter into a Service Level Agreement (“SLA”) with a support provider. Each SLA contract is different but having such an agreement …
https://www.shoretelforums.com/forum/shoretel-tech/administrators/2126-annual-service-agreements/page2
Our Shoretel partner does an awesome job with us and I bet if we asked them to customize our contract they'd do it. Great idea is to call and ask them. We dropped the phone support in order to save some money on the contract because we figure since we can now get Shoretel phones on …
https://community.spiceworks.com/topic/811732-shoretel-partner-support-vs-support-direct-to-shoretel
Feb 08, 2016 · As far as support options with ShoreTel there are 2 types. One is enterprise support. With the enterprise support option you call ShoreTel for everything. They are your first and only contact for trouble shooting, equipment issues, etc. The other option is partner support; which companies like LANtelligence offers.
http://media.shoretel.com/documents/SPEC_Enterprise_Support.pdf
ShoreTel’s Enterprise Support Advantage program delivers proactive, high-touch and personalized technical, operational and maintenance support services that help our customers maximize their investment in the ShoreTel solution, enhance their operational efficiency and resolve system issues quickly. Support Advantage Overview
https://community.spiceworks.com/topic/445984-shoretel-how-to-get-a-new-intergrator-when-under-support-contract
Feb 17, 2014 · We have been running ShoreTel for almost 5 years and I have only had minor problems that usually stem from the upgrades to major versions. Our VAR is the same one that installed the system before I got here and are pretty good, they don't always know the answers, but will get ShoreTel involved.. When I started working here, 3 years ago, we were on version 8 on a re-purposed server …
https://www.shoretelforums.com/forum/shoretel-tech/administrators/8823-considering-dropping-our-maintenance-agreement
Considering dropping our maintenance agreement 10-02-2012, 11:04 AM. Hello all, ... Our ShoreTel partner has stated that if we are not on a maintenance agreement, and we want to upgrade to a new release, it would cost us well over the price of the support contract itself (meaning over $2500). This is a concern of mine.
https://www.reddit.com/r/sysadmin/comments/27vtw5/shoretel_support_model_can_suck/
PM me and I can get you in contact with our Shoretel Director to get a contract with us. We do 99% remote support with good IT guys as our hands on-site like you. We have taken over CDW customers and heard mediocre things about them.
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