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https://www.researchgate.net/publication/2545546_Sharing_Expertise_Challenges_for_Technical_Support
Sharing Expertise: Challenges for Technical Support How we measure 'reads' A 'read' is counted each time someone views a publication summary (such as the title, abstract, and list of authors),...
http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.20.6141
In this chapter we challenge certain assumptions on which computer support in knowledge and expertise sharing is typically based. We look at two companies that represent opposite ends of the organizational spectrum and show how their work practices prevent the assembly and sharing of knowledge that is key to the company.
https://www.cgsinc.com/blog/top-3-tech-support-challenges-what-you-can-do-about-them
Top 3 Tech Support Challenges and What You Can Do About Them ... that leverage your internal resources such as eCoaching or remote coaching can be created quickly and without much technical expertise. Imagine your top performing staff and subject matter experts sharing their personal tips for troubleshooting customer support issues via Youtube ...
https://www.forbes.com/sites/work-in-progress/2013/07/25/5-ways-to-share-your-professional-expertise-and-4-reasons-you-should/
Jul 25, 2013 · Sharing your expertise not only helps others in their professional endeavors, it also helps you. ... When you see a newbie with potential but in need of support, take that person under your wing ...
https://www.upwork.com/hiring/customer-support/8-tips-for-help-desk-and-tech-support-success/
Mar 13, 2017 · Depending on your company, your products, and your team makeup, help desk and tech support might be either consolidated into one role or broken down further into a larger number of tiers or departments for each role or product line. Whatever your approach, here’s a selection of top tips to help boost the techie side of your customer support team.
http://web.eecs.umich.edu/~ackerm/pub/03e06/ackermanhalverson-sharing-expertise.pdf
Sharing Expertise: The Next Step for Knowledge Management Mark S. Ackerman School of Information and Department of Electrical Engineering and Computer Science University of Michigan ... Each of these technical mechanisms for sharing expertise has problems and issues, as the .
https://www.mindtools.com/pages/article/newTMM_12.htm
Management Challenges. Technical experts are often promoted because they have recognized knowledge and skills in their field. ... And many organizations offer very little support to new managers. This is why it's up to you to teach yourself the skills you need! ... managers are expected to have some tech chops and expertise in at least one ...
https://www-pub.iaea.org/iaeameetings/46083/International-Conference-on-Challenges-Faced-By-Technical-and-Scientific-Support-Organizations-TSOs-in-Enhancing-Nuclear-Safety-and-Security-Strengthening-Cooperation-and-Improving-Capabilities
ANNOUNCEMENT AND CALL FOR PAPERS A. Introduction The International Conference on Challenges Faced by Technical and Scientific Support Organizations (TSOs) in Enhancing Nuclear Safety and Security to be held in Beijing, China, in October 2014 will continue the tradition established by the two preceding conferences on this subject, which were held, respectively, in Tokyo, Japan, in …
https://www.healthit.gov/sites/default/files/pdf/OvercomingChallenges_in_SmallRuralHospitals.pdf
support of informing the case study design and resulting deliverables. This Rural Health IT Advisory Panel, consisting of national rural and health IT experts, committed to lend their expertise and diversity of perspective to ensure best practices and cutting-edge research of health IT adoption in rural settings.
https://www.indeed.com/hire/interview-questions/technical-support
The candidate understands the bigger purpose of technical support; Example: "I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having.
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