Searching for Sas Technical Support Sla information? Find all needed info by using official links provided below.
https://support.sas.com/en/technical-support.html
SAS Technical Support Services & Policies Our mission is to help you make the best use of SAS software through effective and responsive support, active advocacy, and a broad range of self-help resources.
https://support.sas.com/en/technical-support/services-policies.html
SAS Technical Support applies only to SAS licensed software products ("software products" includes individual products and solutions). The work product from SAS Consulting engagements can be supported under a services contract from SAS Consulting. Visit the SAS Consulting website to learn more about the consulting services that are offered by SAS. Your Account Representative can also …
https://www.sas.com/en_us/services/support-offerings/standard-support.html
SAS ® Standard Support High-quality software, world-class technical support for every customer. Our holistic approach to technical support means that all SAS customers have a wealth of services at their fingertips – from online resources to experts who can answer questions and address problems.
https://support.sas.com/en/technical-support/services-policies/guidelines-for-premium-support.html
Enhanced Service-Level Agreements (SLA): SAS will provide targeted response times that are shorter than the response times provided under Standard Technical Support. The enhanced SLAs …
https://www.sas.com/en_us/services/support-offerings/premium-support.html
With SAS Premium Support, you get the benefits of SAS Standard Support in addition to the benefits below. Access to a technical support account manager (TSAM) Your TSAM will spend time learning about your organization's environment and goals, while managing and prioritizing your technical issues.
https://support.sas.com/en/technical-support/contact-sas.html
Contact SAS Technical Support. If you are unable to solve a problem or answer a question using our self-help resources, open a track to get world-class technical support for your SAS ® software.
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