Saqa Id Contact Centre Support

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SAQA QUAL ID QUALIFICATION TITLE

    http://regqs.saqa.org.za/showQualification.php?id=71490
    The National Certificate in Contact Centre Support: Level 2 allows the learner to work towards a nationally recognised whole qualification. The qualification will allow both those in formal education and those already employed in Contact Centre organisations access, due to its flexibility.

SAQA QUAL ID QUALIFICATION TITLE

    http://regqs.saqa.org.za/showQualification.php?id=93997
    Comparing the South African Contact Centre and/or BPO support qualification and other qualifications including short courses or learning programmes, it is reasonable to conclude that the qualification compares favourably with courses in countries leading in this industry in terms of scope and content.

South African Qualifications Authority

    https://hr.saqa.co.za/erecruitment/vacancy_display.php?id=298
    Requirements are: Eligible candidates will have a relevant qualification at NQF Level 5 qualification or equivalent, e.g. in Customer Care / Contact Centre Support / Public Relations / Marketing, together with one year of relevant experience in customer care, public relations or marketing.

SAQA

    http://allqs.saqa.org.za/showQualification.php?id=67466
    The National Certificate in Contact Centre Support: Level 2 allows the learner to work towards a nationally recognised whole qualification. The qualification will allow both those in formal education and those already employed in Contact Centre organisations access, due to its flexibility.

South African Qualifications Authority

    http://www.saqa.org.za/show.php?id=5642
    SAQA's jurisdiction. The functions of SAQA, and the ambit of its authority, are set out in Section 13 of the National Qualifications Framework Act 67 of 2008.Any person or body considering taking legal action, and citing SAQA as a respondent thereto, in circumstances where SAQA is not the decision-maker of the impugned decision, is required to have regard to the jurisdiction.

SAQA

    http://allqs.saqa.org.za/search.php?id=80566
    It is possible to sort by the underlined table headings. Please note that, after the sorting has taken place, the table will remain on whatever page it was on at the time.

NC: Contact Centre & Business Process Outsourcing Support ...

    https://www.ilearn.co.za/contact-centre-business-process-outsourcing-support-nqf3/
    iLearn enables you to achieve your full potential by expertly upskilling your people in alignment with your strategic goals. NC: Contact Centre & Business Process Outsourcing Support NQF 3. Get in touch today!

NATIONAL CERTIFICATE: CONTACT CENTRE SUPPORT

    https://www.trainingforce.co.za/wp-content/uploads/2017/10/SAQA71490-NC-Contact-Centre-Support.pdf
    NATIONAL CERTIFICATE: CONTACT CENTRE SUPPORT Page 2 of 2 Unit Standards Cluster 1 Outcome SAQA ID Name of Unit Standard Credits Fundamental 119463 Access and use information from texts 5 Fundamental 119454 Maintain and adapt oral/signed communication 5

SAQA

    http://allqs.saqa.org.za/showUnitStandard.php?id=13886
    This unit standard forms part of the qualification, National Certificate in Contact Centre Support at NQF Level 2. Learners working towards this unit standard will be learning towards the full qualification, or will be working within a Contact Centre environment, where the acquisition of competence against this standard will add value to learner`s job.

National Certificate: Contact Centre Support - SAQA ID 71490

    http://www.trainingmaterials.co.za/71490
    This exciting full Qualification programme on NQF Level 2 focusses on Contact Centre Support within a Call Centre environment. This programme will undoubtedly allow the Training Provider to extend their scope of provision with a sought after and valued Qualification Programme within the Services Industry.



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