Sap Software Support Policy

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SAP Support and Service

    https://www.sap.com/support.html
    Get more value from your new and existing SAP software with support services from SAP, including long-term plans, embedded teams, and remote support. Services and Support Plans Get support for your transformation journey every step of the way by working with a trusted adviser that knows SAP software …

SAP Support Strategy - SAP Support Portal Home

    https://support.sap.com/en/offerings-programs/strategy.html
    The SAP ONE Support program is available through the SAP Enterprise Support and SAP Preferred Care offering. Should you have higher support needs you can continue to take advantage of the premium engagements portfolio, SAP ActiveEmbedded and SAP MaxAttention.

SAP STANDARD SUPPORT SCHEDULE (“Schedule”) 1. …

    https://www.sap.com/dmc/policies/sybase/pslt/SAP-Standard-Support-Schedule-PSLT.pdf
    of SAP Standard Support, including delivery and installation, upgrade and maintenance of Standard Support Solutions and (ii) re-active support upon request from Licensee, including without limitation application of break fixes (e.g. patches, notes, etc.)

SAP Product Versions - SAP Support Portal Home

    https://support.sap.com/en/my-support/software-downloads/support-package-stacks/product-versions.html
    The SAP Product Versions listed in the tables below are supported by support package stacks. Each support package stack has a leading software component version. The support package level of this particular component version is a key part of the stack and a unique identifier for the support …

Support Services - SAP

    https://support.sap.com/en/offerings-programs/support-services.html
    Following are support services delivered by SAP. For more information, you may contact your local Customer Interaction Center (CIC), Once you have ordered an SAP service, you will receive a confirmation of your inquiry in your Service Message Inbox. Depending on the planned date of a service session, you may receive further Service Messages, such as confirmation of date, preparation, …

Support Policy for SAP Cloud Services

    https://news.sap.com/2016/09/support-policy-for-sap-cloud-services/
    About SAP SE / SAP News Center / Services and Support September 30, 2016 by SAP Support Portal Please take note the Support Policy for SAP Cloud Services has been updated.Author: SAP Support Portal

Cloud Services Documents SAP Trust Center

    https://www.sap.com/about/trust-center/agreements/cloud/cloud-services.html
    Search for the SAP cloud services agreement right for your business. ... SAP Support Portal; ... Software Downloads Product Support SAP Cloud ALM SAP Solution Manager SAP ONE Support Launchpad Next-Generation Support SAP Help Portal SAP Help Portal; Overview Product Documentation Finder

Software Downloads - SAP Support Portal Home

    https://support.sap.com/en/my-support/software-downloads.html
    SAP regularly publishes support packages for various types of program corrections and updates, both for ABAP and for Java that you can download from SAP Software Download Center. To apply support packages, you can use tools from the Software Logistics Toolset.

Maintenance - SAP Support Portal Home

    https://support.sap.com/en/release-upgrade-maintenance.html
    To download your company's SAP software, the SAP Software Download Center (SWDC) is the central location for you. It also provides patches for JAVA and Kernel, for ABAP fixes you will need to access the SAP Notes & KBA search.. The Maintenance Planner provides comprehensive functions to prepare for maintenance activities in your system landscape. It caters to the existing and next-generation ...

SAP Support Portal Home

    https://support.sap.com/en/index.html
    Ensure You Stay Connected to SAP’s Support Backbone After January 1, 2020 Your immediate action is required to stay connected to SAP's support backbone. Starting January 2020, the legacy SAP support backbone infrastructure will be shut down. This impacts every ABAP-based SAP system which is connected to the support backbone.



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