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https://support.sap.com/en/my-support/leadership.html
Harald joined the SAP Support organization in November 1995, supporting customers in the area of Financial Accounting. Since then he has held a number of roles including Support Team Manager, head of Global Support Center Ireland, Project manager for strategic projects and the head of the Business Suite and Technology support group.
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https://answers.sap.com/questions/2845259/support-team-derivation.html
But I am still stuck. My Support team still do not want to pull in automatically when the message is created: I have re-read almost all previous posts and still do not get this working, though your posts have already helped a lot. Here is what I have done:
https://wiki.scn.sap.com/wiki/display/SM/Support+team+determination+in+SAP+Solution+Manager+7.1
Sep 02, 2016 · 2. Support Team Determination via BRFplus. Based on criteria like SAP component, region or country, multilevel categorization… you can define rules for support team determination to assign a support team to an incident automatically if the support team field is not yet filled, only available in Solman 7.1. Support team determination can be ...
https://it.toolbox.com/question/sap-support-team-structure-081007
I think that you have a team for implementation (internal) splited by modules. This team have to work together with supplier -ACS. This supplier have to transfer the knowledge to your team. After this team can be a part of support team. Regards, Dana Mirea ERP Project Manager CEZ Romania. SugarTim via sap-projectmanagement wrote: Thanks Rosie.Author: Tim Leograndis
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