Searching for Ruckus Support Entitlement File information? Find all needed info by using official links provided below.
https://support.ruckuswireless.com/answers/000003546
Log in to Ruckus support portal - https://support.ruckuswireless.com. Select the entitlement file from the downloads section and upload it on the controller. The warning message should go away after the file upload, also the support start and end date should be displayed on the UI.
https://supportqa.ruckuswireless.com/answers/000003546
Article provides step by step instructions on how to download an entitlement file. This is specially useful, if you have upgraded to 9.8.1 and above firmware. By downloading this file, the warning message on the controller's dashboard should go away. Question How to download an entitlement file Resolution
https://support.ruckuswireless.com/answers/000005477
If you are the Ruckus Partner/Re-seller trying to download Entitlement file for the End-customer NOTE: The partner/re-seller should have processed the Support or License order for the End-customer and once the order is processed, the controller serial number is/should be registered under the End customer's account.
https://cloudsupport.ruckuswireless.com/tools
Stay up-to-date with all support issues including software updates and knowledge articles by subscribing to our many RSS feeds. Entitlement File Download Use this tool to download your entitlement file.
https://support.ruckuswireless.com/answers/000008520
So, give it about 24 hours of time and download the support file by following the steps: Entitlement File Download NOTE: Can't wait for 24 hours? - You can always get in touch with Ruckus Customer Support team to get a 24-hour temporary entitlement file.
https://forums.ruckuswireless.com/ruckuswireless/topics/how-to-get-entitlement-for-zd1200
I referred an article to get entitlement file for ZD1200, and I can download a spt file which is about 1kB, but when I upload at administer->support it seems not working.
https://support.ruckuswireless.com/
Ruckus R320 cannot join with mapping ip address (Created on 2020/01/29) is possible to limit only 1/2 clients access on ZD1200 FW 10.3? (Created on 2020/01/29) Announcement: Ruckus IoT 1.5 (GA) Release is available on Support (Created on 2020/01/29)
https://support.ruckuswireless.com/answers/
How to download an Entitlement file; ZoneDirector vs SmartZone AP capacity, Authentication, Features, Functions (ZD 9.13, SZ 3.4) Is vSZ-D compatible between vSZ controller versions? FAQ: Ruckus AP Device Certificate Refresh; Ruckus AP Certificate Refresh Flowchart; What contracts do I need for full operation of SZ-100 and vSZ, including SW ...
https://cloudsupport.ruckuswireless.com/answers/browse/71-Registration/6-ZoneDirector
The support entitlement file is missing or invalid : Message on ZoneDirector Customer gets support missing, expired or invalid warning message on the ZoneDirector GUI when trying to …
https://supportqa.ruckuswireless.com/answers/000003115
Ruckus will transmit a file back to the ZoneDirector and this will be used to display the current status of the ZoneDirector Support Contract Troubleshooting Steps Workaround How to block Information from the ZoneDirector being transmitted back to Ruckus. This …
How to find Ruckus Support Entitlement File information?
Follow the instuctions below:
- Choose an official link provided above.
- Click on it.
- Find company email address & contact them via email
- Find company phone & make a call.
- Find company address & visit their office.
