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https://www.parksassociates.com/report/business-techsupport-2012
Refining Business Models for Tech Support This report examines market trends for consumer tech support services. It analyzes the evolution of tech support businesses as they have expanded business models to include new services, gauges the impact of new players on the market, and provides worldwide revenue forecasts for consumer tech support services.
https://www.refinenetworks.com/
Technical Service . We help you to explore the role of technology in transforming business. Our technical service covers a range of verticals and capabilities, and show you how transformative technologies can help you accelerate growth in your organisation.
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
With this in mind, we ought to examine the tiered support model and determine where it makes sense and where, given the dramatic trends in business and technology, perhaps an alternative model would be preferable. Although there are many advantages of the tiered support model…
https://www.cio.com/article/3183132/8-tech-support-best-practices.html
8 tech support best practices Technical support professionals and executives share their tips on how to provide topnotch support that helps both customers and the bottom line.Author: Jennifer Lonoff Schiff
https://business.simplicable.com/business/new/14-best-practices-for-customer-service-and-support-processes
Jun 27, 2016 · 14 Best Practices for Customer Service and Support Processes posted by Anna Mar, June 27, 2016 ... Business Models. Business Strategy Guides (How-to) Business Strategy vs. Chess Strategy. ... Technology Quality Examples. The Quality Myth. Sales. How to Win At Sales.
https://www.tsia.com/blog/escalation-vs-collaboration-support-models-which-is-right-for-you
Oct 13, 2014 · During her over 25 years of customer support experience, she has been responsible for supervising and coordinating multiple functional, strategic, organizational development and technical work streams, including technical support, account management, business consulting, implementation management, and training.Author: Judith Platz
https://www.huffpost.com/entry/9-proven-business-models-_b_7949932
Nov 23, 2016 · The business model you choose needs to tie to the consumer pain point your startup is relieving, and work better than the competition's. There are many different types of models out there, and it's important to choose one that is best suited to your business.Author: Nina Tomaro
https://www.wired.com/insights/2013/04/tiered-customer-support-is-dead-and-why-thats-good-for-business/
For as long as customer support departments have been around, the idea of having a “Tiered” or “Level” model of support has been around. When new technicians were hired, they were placed ...
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