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https://www.teamsupport.com/blog/5-ways-to-reduce-customer-support-costs
How to Reduce Customer Support Costs for Your Business 1. Hire the right people. A company's staff is its most valuable asset and hiring... 2. Employ self-service support. Today, clients prefer to answer any questions they have on their own... 3. Assist clients through multiple channels. 4. ...
https://www.toonimo.com/products/reduce-customer-support-costs/
Toonimo’s innovative digital overlay provides guidance through all websites and online processes. Add an interactive support layer to all your website’s touch points, including registration forms, bill paying, service explanations, and more.
https://www.zendesk.com/blog/5-ways-reduce-customer-care-costs-without-compromising-quality/
Jul 30, 2015 · You can build a support team that works from home and is located anywhere in the world at a significantly lower cost than transporting people to your location, paying rent, utilities and other assorted overhead at a permanent commercial property.
https://getsatisfaction.com/corp/resource-center/ebook/reduce_support_costs_with_customer_communities.php
CUSTOMER COMMUNITIES REDUCE SUPPORT COSTS: CUSTOMER SELF-SERVICE. Long before customers turned to Facebook to ask questions, share feedback, and connect with brands, business owners have been faced with a common problem—how do you scale support, while keeping company costs low and providing a great customer experience?
http://www.oracle.com/us/products/applications/user-productivity-kit/upk-help-desk-km-1713979.pdf
Automate Help Desk and Reduce Support Costs Using Oracle UPK as a knowledge management solution for help desk call centers enables organizations to automate the help desk and reduce overall costs. The solution enables IT management to staff call centers with knowledge workers instead of low-skilled labor. Call volumes dramatically
https://www.gartner.com/doc/3525658/reduce-software-maintenance-support-costs
Nov 30, 2016 · Reduce Your Software Maintenance and Support Costs by Up to 50% by Deploying These Often-Overlooked but Effective Best Practices. Summary. Sourcing and vendor management leaders who focus on procurement often struggle to reduce onerous software maintenance and …
https://www.ibm.com/blogs/watson/2017/10/how-chatbots-reduce-customer-service-costs-by-30-percent/
Oct 17, 2017 · 265 billion customer support requests are made every year, and it costs businesses a whopping $1.3 trillion to service them. Chatbots can reduce these costs significantly when companies upgrade from antiquated, inefficient IVR technology to AI, chatbots, virtual assistants, messaging and other new technologies that are already helping transform call centers across the world.
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