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https://www.slideshare.net/hcl/how-to-reduce-applications-support-maintenance-cost
Jul 11, 2014 · Learn how to proactively reduce Application support & maintenance cost and impact business performance. With the continual media focus on Social, Mobile, Analytics and Cloud Services, IT executives can be forgiven for forgetting that a high percentage of existing IT spends remains locked in the management of the existing IT stage.
https://www.cioinsight.com/it-management/expert-voices/how-to-improve-application-support-and-maintenance.html
App expert Vijay B. Iyer talks about reducing the cost of application support and maintenance, the problem of prioritization, and why CIOs need to restructure their IT department. By Jack Rosenberger Nearly four of every 10 dollars in a large organization's IT budget goes to application support and maintenance (ASM), according to a new survey of 300 U.K. and U.S. CIOs conducted by HCL …
https://www.allbusiness.com/support-and-upgrades-determining-the-real-cost-of-software-1135-1.html
Many consultants estimate these expenses at 40 to 60 percent of an application’s total cost. A good support and upgrade strategy won’t eliminate these costs, but it will help reduce them to a manageable level. Keep your tools (and your users) sharp, and you’ll keep software downtime to a minimum.
https://www.itbusinessedge.com/slideshows/show.aspx?c=86439
Before beginning, companies should complete a full assessment of their current application maintenance costs including: Refreshing the enterprise's application portfolio inventory, or starting the process if an inventory does not exist. In the face of a reduced IT budget, the department needs to take stock of assets and activities.
https://fonolo.com/blog/2013/07/6-simple-tips-for-reducing-customer-service-costs/
Jul 09, 2013 · A surefire way to reduce costs is to optimize the time invested in training agents, without neglecting the customer experience. This is possible if you give employees a functional knowledge base, covering all levels necessary for the ideal communication with clients.Author: Daniela Puzzo
https://www.informationweek.com/software/enterprise-applications/oracle-support-costs-2-savings-strategies/d/d-id/1204331
There are only two ways to reduce Oracle support costs: 1) Don't use Oracle and instead use another enterprise DB like IBM's DB2 or for the open source crowd EnterpriseDB's PostegresQL. 2) If you must run Oracle then run it on IBM's Power servers. IBM's Power servers are the only platform that control Oracle licensing cost.Author: Doug Henschen
https://www.capgemini.com/wp-content/uploads/2017/07/2013-04-10_cost_reduction_strategies_for_application_portfolio_whitepaper_web.pdf
funds so as to better support the business in its pursuit of top-line objectives, for many organizations, the need to reduce the cost of owning, operating and maintaining the application landscape is clear and pressing. Application Rationalization is often identified as a means by which to address this need.
https://www.gartner.com/doc/3032521/effective-ways-reduce-software-support
IT procurement has to justify software maintenance spend as the software depreciates and support needs for it reduce over time, leading to a cost versus benefit imbalance. Here, we offer best-practice techniques to help software buyers reduce maintenance and support costs.
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