Quality And Effectiveness In Web Based Customer Support Systems

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Quality and effectiveness in Web-based customer support ...

    https://www.sciencedirect.com/science/article/pii/S0378720602001015
    The quality of a Web-based customer support system involves the information it supplies, the service it provides, and characteristics of the system itself; its effectiveness is reflected by the satisfaction of its users.Cited by: 663

Quality and effectiveness in Web-based customer support ...

    https://www.sciencedirect.com/science/article/abs/pii/S0378720602001015
    The quality of a Web-based customer support system involves the information it supplies, the service it provides, and characteristics of the system itself; its effectiveness is reflected by the satisfaction of its users.Cited by: 663

Quality and effectiveness in Web-based customer support ...

    https://www.researchgate.net/publication/220652453_Quality_and_effectiveness_in_Web-based_customer_support_systems
    The quality of a Web-based customer support system involves the information it supplies, the service it provides, and characteristics of the system itself; its effectiveness is reflected by the...

Quality and effectiveness in Web-based customer support ...

    http://lms.ctl.cyut.edu.tw/sysdata/55/12655/doc/258f91452a49fff1/attach/423604.pdf
    The quality of a Web-based customer support system involves the information it supplies, the service it provides, and characteristics of the system itself; its effectiveness is reflected by the satisfaction of its users. This paper presents the results of a study of quality and effectiveness in Web-based customer support systems.

Quality and effectiveness in web-based customer support ...

    https://dl.acm.org/citation.cfm?id=947721
    The quality of a Web-based customer support system involves the information it supplies, the service it provides, and characteristics of the system itself; its effectiveness is reflected by the satisfaction of its users.Cited by: 663

Quality and Effectiveness In Web-Based Customer Support ...

    https://www.academia.edu/400081/Quality_and_Effectiveness_In_Web-Based_Customer_Support_Systems
    Quality and Effectiveness In Web-Based Customer Support Systems

Quality and effectiveness in Web-based customer support ...

    https://www.sciencedirect.com/science/article/pii/S0378720602001015
    The quality of a Web-based customer support system involves the information it supplies, the service it provides, and characteristics of the system itself; its effectiveness is reflected by the satisfaction of its users.Cited by: 663

Quality and effectiveness in Web-based customer support ...

    https://www.sciencedirect.com/science/article/abs/pii/S0378720602001015
    The quality of a Web-based customer support system involves the information it supplies, the service it provides, and characteristics of the system itself; its effectiveness is reflected by the satisfaction of its users.Cited by: 663

Quality and effectiveness in Web-based customer support ...

    https://www.researchgate.net/publication/220652453_Quality_and_effectiveness_in_Web-based_customer_support_systems
    The quality of a Web-based customer support system involves the information it supplies, the service it provides, and characteristics of the system itself; its effectiveness is reflected by the...

Quality and effectiveness in Web-based customer support ...

    http://lms.ctl.cyut.edu.tw/sysdata/55/12655/doc/258f91452a49fff1/attach/423604.pdf
    The quality of a Web-based customer support system involves the information it supplies, the service it provides, and characteristics of the system itself; its effectiveness is reflected by the satisfaction of its users. This paper presents the results of a study of quality and effectiveness in Web-based customer support systems.

Quality and effectiveness in web-based customer support ...

    https://dl.acm.org/citation.cfm?id=947721
    The quality of a Web-based customer support system involves the information it supplies, the service it provides, and characteristics of the system itself; its effectiveness is reflected by the satisfaction of its users.Cited by: 663

Quality and Effectiveness In Web-Based Customer Support ...

    https://www.academia.edu/400081/Quality_and_Effectiveness_In_Web-Based_Customer_Support_Systems
    Quality and Effectiveness In Web-Based Customer Support Systems

"Quality and Effectiveness in Web-based Customer Support ...

    https://works.bepress.com/solomon_negash/43/
    Sep 01, 2003 · Quality and Effectiveness in Web-based Customer Support Systems. ... Disciplines. Business and; Management Information Systems; Publication Date. September, 2003 Citation Information. Solomon Negash, T. Ryan and M. Igbaria. "Quality and Effectiveness in Web-based Customer Support Systems" Information and Management Vol. 40 Iss. 8 (2003)

Quality Management Systems - Paper versus Web - Quality ...

    https://www.qualitysystems.com/support/qst/cost%20of%20quality/quality-management-systems-paper-versus-web
    Quality Management Systems - Paper versus Web. Compare a paper-based quality management system to a web-based quality management system. Historically, quality management systems have been paper-based. Paper-based quality systems, even those that are well constructed, only make effective quality management systems when they are well maintained.



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