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https://www.helpscout.com/blog/good-customer-service/
Attitude is everything, and a positive attitude goes a long way in providing good customer service. “The right attitude changes negative customer experiences into positive customer experiences,” says Flavio Martins, VP of Operations and Customer Service at DigiCert, Inc. Since most customer interactions are not face-to-face, your attitude should be reflected in your language and tone of voice.
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