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https://highbury.instructure.com/courses/3070/assignments/9759
2.2 Provide technical advice to support working procedures such as: a) Provide advice on Health & Safety. Is Health and Safety important, if so why is it important. If your not sure about any Health and Safety issue while working on any equipment then ask your manager.
https://www.opencollnet.org.uk/documents/Units/CN43NQ069.pdf
2.2. Provide technical advice to support working procedures such as: • health & safety • quality • use of tools • configuration • testing; logistics • waste disposal • problem escalation • information recording • obtaining work permissions • security and confidentiality • customer acceptance • …
https://www.arbor-technology.com/gl/Tag/Process/Index/Technical_Support_Procedures
The procedures for a product quality problem are the same as those outlined for an "application solution". ... On-site Technical Support Where available, local branch offices or customer service departments provide technical support as needed. Areas without local customer service are provided on-site service when possible.
https://training.gov.au/Training/Details/DEFCM008B
Typically technical advice is provided by individuals and supervisors when working independently and as part of a team under direct and/or indirect supervision, using discretion and judgement, and taking responsibility for the quality of their outputs.
https://ourlearning.wordpress.com/2014/11/20/technical-advice-and-guidance/
Nov 20, 2014 · The optional unit that I chose to work towards was technical advice and guidance, I chose this unit as when working at my placement at SwanCD I deal with a lot of customers seeking advice when it comes to computers. This is why I believed the technical advice …
https://www.ruro.com/about/legal-compliance/technical-support-services-policies
1. Support Eligibility. Technical support is available to all customers who purchase or evaluate RURO software. When you contact RURO Technical Support, you might be required to provide information, such as your RURO software product number, company name, e-mail address, and phone number, that identifies you as a licensed RURO software customer.
https://successfulsoftware.net/2012/08/21/tips-for-great-software-technical-support/
Aug 21, 2012 · 14 thoughts on “ 33 tips for giving great technical support at a small software company without being swamped ” smartcompanysoftware 23 August 2012 at 7:21 am. I’ve thought about outsourcing my support a number of times, but like you suggested I’ve always thought they wouldn’t care about it as much as I do.
https://www.microstrategy.com/getmedia/70ba8dad-ab67-49f9-abe2-d044cb2ecc8f/Technical_Support-Policies_Procedures
MicroStrategy Technical Support can work more effectively with your organization by collaborating with a regular set of contacts, identified as “Support Liaisons”. A Support Liaison is an individual, with an assigned email and phone number, whom the customer has designated as a point-of-contact with MicroStrategy’s Technical Support personnel.
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