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https://www.slideshare.net/linpeizhang/deal-with-production-issues-the-itil-way
Mar 15, 2010 · Introduce the Incident Management and Problem Management concept of ITIL; Descript how to management Production Issues with ideas from ITIL Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising.
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https://www.atlassian.com/it-unplugged/devops/how-to-run-it-support-devops-way
One question many people have is, "Is ITIL lean or agile? Or is it just very bureaucratic?" By design, ITIL is agile. The problem is how it's practiced, which might make it bureaucratic. But, that's not the way the ITIL framework was designed to be implemented. 3. Should developers have access to production servers? Typically no, they shouldn't.
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