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https://www.tandfonline.com/doi/abs/10.1080/0954412007035
Aug 25, 2010 · Process performance measurement system: A tool to support process-based organizations. In order to gain long-term competitive advantages many companies are focusing on business processes wherein functional organizations are replaced by process organizations.Cited by: 335
https://www.researchgate.net/publication/228464222_Process_performance_measurement_system_A_tool_to_support_process-based_organizations
The core cross-functional processes are the link between strategy and operations, and thus it is via measuring process performance that organizations can develop measurement systems founded on …Author: Peter Kueng
https://www.researchgate.net/profile/Peter_Glassman2/publication/8180753_Measuring_the_Quality_of_Physician_Practice_by_Using_Clinical_Vignettes_A_Prospective_Validation_Study/links/0f31753bac39895356000000/Measuring-the-Quality-of-Physician-Practice-by-Using-Clinical-Vignettes-A-Prospective-Validation-Study.pdf
TOTALQUALITYMANAGEMENT,VOL.11,NO.1,2000,67±85 Processperformancemeasurementsystem: atooltosupportprocess-basedorganizations PETERKUENG UniversityofFribourg ...
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5069235/
Oct 18, 2016 · The approach taken in business process performance measurement is generally less holistic than the BSC. For instance, in an established BPM handbook, Dumas et al. position time, cost, quality and flexibility as the typical performance perspectives of business process performance measurement (Fig. 2). Similar to organizational performance measurement, concrete performance measures or indicators should be defined for each process performance perspective.Cited by: 22
https://www.researchgate.net/publication/296614394_A_process-based_performance_measurement_framework_for_continuous_process_improvement
Via this approach, a process-based performance measurement system is proposed, in which a method called performance of activity is used to identify the performance measures …
http://www.bptrends.com/publicationfiles/ONE-05-10-COL-Performance%20Improvement-%20Measuring%20Process%20Performance%20-Ramias-Wilkins%20v31.pdf
Once a business process has been created or redesigned, measurement of process performance is critical. Measurement can be used to ensure the process is installed properly, produces desired results, and design integrity is maintained. Ongoing measurement is the basis for continuous improvement.
https://www.tandfonline.com/doi/abs/10.1080/0954412007035
Aug 25, 2010 · Process performance measurement system: A tool to support process-based organizations. In order to gain long-term competitive advantages many companies are focusing on business processes wherein functional organizations are replaced by process organizations.Cited by: 335
https://www.researchgate.net/publication/228464222_Process_performance_measurement_system_A_tool_to_support_process-based_organizations
The core cross-functional processes are the link between strategy and operations, and thus it is via measuring process performance that organizations can develop measurement systems founded on …Author: Peter Kueng
https://www.researchgate.net/profile/Peter_Glassman2/publication/8180753_Measuring_the_Quality_of_Physician_Practice_by_Using_Clinical_Vignettes_A_Prospective_Validation_Study/links/0f31753bac39895356000000/Measuring-the-Quality-of-Physician-Practice-by-Using-Clinical-Vignettes-A-Prospective-Validation-Study.pdf
TOTALQUALITYMANAGEMENT,VOL.11,NO.1,2000,67±85 Processperformancemeasurementsystem: atooltosupportprocess-basedorganizations PETERKUENG UniversityofFribourg ...
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5069235/
Oct 18, 2016 · The approach taken in business process performance measurement is generally less holistic than the BSC. For instance, in an established BPM handbook, Dumas et al. position time, cost, quality and flexibility as the typical performance perspectives of business process performance measurement (Fig. 2). Similar to organizational performance measurement, concrete performance measures or indicators should be defined for each process performance perspective.Cited by: 22
https://www.researchgate.net/publication/296614394_A_process-based_performance_measurement_framework_for_continuous_process_improvement
For process-based performance measurement, the proposed measurement framework consists of the following three models: a Key Performance Indicator (KPI) model, a process model and a KPI-Process (K-P) model. The structure of the business process is described in the process model.
http://www.bptrends.com/publicationfiles/ONE-05-10-COL-Performance%20Improvement-%20Measuring%20Process%20Performance%20-Ramias-Wilkins%20v31.pdf
Once a business process has been created or redesigned, measurement of process performance is critical. Measurement can be used to ensure the process is installed properly, produces desired results, and design integrity is maintained. Ongoing measurement is the basis for continuous improvement.
https://www.bernardmarr.com/default.asp?contentID=772
Alongside KPIs, performance appraisals are probably the most commonly used performance management tool. When used properly, performance appraisals are incredibly powerful for aligning the goals of individuals with the strategic aims of the organisation. To get the most out of this tool, however, employees must feel that the appraisal process is a regular, honest, fair and constructive two-way …
http://asq.org/quality-progress/2002/02/one-good-idea/eight-steps-to-a-new-performance-measurement-system.html
The most important element of a performance measurement system is the set of performance indicators you will use to measure your organization's performance and business processes. This is the point in the design process where the top-down cascading approach meets the bottom-up design approach and where the broad masses of the organization become involved.
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