Problems With Outsourcing Desktop Support

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Desktop Support Outsourcing Not as Popular as it Once Was ...

    https://www.computereconomics.com/article.cfm?id=2761
    Desktop Support Outsourcing Not as Popular as it Once Was The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows there is a moderate cost advantage to outsourcing desktop support tasks, but other factors, including giving up control, can lead to problems.

Why outsource desktop management?

    https://www.computerweekly.com/opinion/Why-outsource-desktop-management
    With a weak economy and companies looking for ways to cut costs, desktop outsourcing is set to take off The market for desktop outsourcing services will grow by between 12% and 17% during 2002 ...

3 Problems When Outsourcing IT Computer Solutions ...

    https://www.savannahitshop.com/home/3-problems-when-outsourcing-it/
    Problem #1: Lack of Response Time. When your computer or network goes down or is experiencing a problem, it brings your entire company to a schreeching halt, and with the fast pace of business today, you can't afford to wait around for you IT guy to call you back or show up to fix you problems.

Outsourcing Your Support Process: Good, Bad or Both?

    https://www.touchsupport.com/outsourcing-technical-support-process-good-bad/
    Outsourcing technical support to an outside provider is something that every business should consider. It doesn’t matter if your business is a fresh startup or a well-established corporation; there are good reasons for outsourcing for any business. But why are more and more organizations outsourcing technical support?

Should You Outsource Your Help Desk? -- Redmondmag.com

    https://redmondmag.com/Articles/2014/09/01/Should-You-Outsource.aspx
    The Computer Economics Outsourcing Statistics 2014 report, published this summer, included a chart that tracked the use of desktop support by organizations with more than $50 million in revenues ...

Pros and Cons: Outsourced vs. In-House IT Support - AhelioTech

    https://www.aheliotech.com/blog/pros-and-cons-outsourced-vs-in-house-it-support/
    IT is just one of the services that can be performed either in-house or outsourced to a vendor. At first glance, it seems counter intuitive for a company to outsource highly-visible or important services. Understanding the things a company must do to handle a service in-house (and keep it running continuously), it becomes more evident why […]



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