Packetshaper No Response From Support Server

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PacketShaper Port and URL Usage - Symantec

    https://origin-symwisedownload.symantec.com/resources/webguides/packetguide/11.6/Content/Topics/info/port-usage.htm
    PacketShaper uses the following ports while operating. Ensure that your firewall allows these ports.

PacketShaper Symantec

    https://www.symantec.com/products/packetshaper
    Poor user experience leads to user complaints, increased support costs and potentially lower customer satisfaction. The unique dynamic sub-partition feature of the PacketShaper helps to contain disruptive users and applications, and to improve user experience by ensuring fair and equal access for all.

サポート契約のステータス - Symantec

    https://origin-symwisedownload.symantec.com/resources/webguides/packetguide/9.2_jp/info/support-contract-status.htm
    No response from Support Server. WebPulse queries will stop after 28 days. 猶予期間を過ぎた [Expired] 状態のときは、[Info] タブに次のようなメッセージが表示されます。 PacketShaper support contract has expired. WebPulse queries stopped.

Resolved Issues: PacketShaper VistaOne: Our View

    https://vistaone.wordpress.com/knowledge-base/resolved-issues-packetshaper/
    Resolved issues 5.3.1 through 8.5.2 PacketWise 5.3.1 Classification Issues Support for classification of Citrix Published Applications accessed using NFuse 1.7. Previously, only Citrix NFuse 1.5 was supported. Citrix Published Applications will reliably auto-discover when using ALL versions of the Citrix client program. DSCP (Differentiated Services Code Point) traffic now reliably classifies.

Procedure to create an action file to have the ...

    https://support.symantec.com/us/en/article.tech241423.html
    You would like to use the adaptive response feature to send you an email notification when the PacketShaper CPU utilization is over 80%. ... In order to receive emails, ensure that the email server is configured on the Email setup page (Advanced UI -> Setup …

Configure TACACS+ Authentication Service

    https://origin-symwisedownload.symantec.com/resources/webguides/packetguide/11.5/Content/Topics/tasks/configure/setup-tacacs-authentication.htm
    PacketShaper attempts authentication with MS-CHAP v2 first. If the remote server doesn't support v2 or if authentication is denied, PacketShaper re-attempts authentication with MS-CHAP v1. 5. In the Primary Authentication Host field, enter the IP address or DNS name of the TACACS+ server. 6.

Configure TACACS+ Authentication Service

    https://origin-symwisedownload.symantec.com/resources/webguides/packetguide/11.10/Content/Topics/tasks/configure/setup-tacacs-authentication.htm
    Optional: Specify a Secondary Authentication Host to use in case the primary TACACS+ server is not accessible or failed to authenticate. Be sure to specify its Shared Secret as well. 9. If necessary, adjust the Timeout interval. By default, PacketShaper waits 10 seconds for a response from the TACACS+ server before the login fails.

PacketShaper 11.9.1 Symantec

    https://www.symantec.com/services/education-services/training-courses/packetshaper-11-9-1
    PacketShaper 11.9.1. The PacketShaper Essentials 11.9.1 course is intended for IT professionals who wish to develop the knowledge and skills to manage an installed Symantec PacketShaper on a …

Premium Support Covered Products & Language Support

    https://support.symantec.com/us/en/article.INFO4324.html
    Symantec Premium Support - List of Covered Products. Symantec offers two (2) Premium Support offerings: Premium Support Customer Success Manager (CSM) offering: The CSM serves as a single point of contact to assist customers with feature adoption and maximized usage of their Eligible Products based on success factors established in coordination with the customer.

Configure PacketShaper as a BCAAA Client

    https://origin-symwisedownload.symantec.com/resources/webguides/packetguide/11.5/Content/Topics/tasks/configure/setup-bcaaa.htm
    5. (Optional) Configure a Secondary BCAAA Server. PacketShaper will automatically use the secondary server if the primary server is unreachable. 6. For Timeout, enter the number of seconds for PacketShaper to wait for a response from the BCAAA servers when looking up a user name (2-30 seconds, default=10). 7. Click apply changes to save the ...



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