Searching for Oracle Tech Support Policies information? Find all needed info by using official links provided below.
https://www.oracle.com/support/policies.html
Oracle Exadata Technical Support Policies. The Oracle Exadata Technical Support Policies document below applies only to Oracle Exadata products acquired (i) prior to March 16, 2010 and/or (ii) between March 16, 2010 and May 31, 2010 with a 3-year warranty.
https://www.oracle.com/support/policies/software-technical-support-policies.html
The Oracle Software Technical Support Policies is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels.
http://www.oracle.com/us/support/library/057419.pdf
Oracle Software Technical Support Policies: 10-January-2020 Page 2 of 28 To view a comparison of these Oracle Software Technical Support Policies and the previous version of the Oracle Software Technical Support Policies, please refer to the attached Statement of Changes (PDF).
http://www.oracle.com/us/support/library/hardware-systems-support-policies-069182.pdf
Unless otherwise stated, these Hardware and Systems Support Policies apply to technical support for all Oracle server, storage, networking, and point of sale product lines. "You" and "your" refers to the individual or entity that has ordered technical support from Oracle or an Oracle-authorized distributor.
http://www.oracle.com/us/support/library/fs-software-tech-support-policies-069179.pdf
The Oracle Financial Services Software Technical Support Policies have been retired. Technical support for Oracle Financial Services Software is provided under the Oracle Software Technical Support Policies
http://oukc.oracle.com/static12/opn/events12/93616/Technical%20Support%20Policies_FINAL%20V1.pdf
related to Oracle software, review the Oracle Software Technical Support Policies document. If your question is Oracle hardware and systems related and no product specific document exists, review the Oracle Hardware and Systems Technical Support Policies document. Oracle Technical Support Policies
https://www.oracle.com/support/lifetime-support/
Maximizes your investment protection by providing maintenance for as long as you use your Oracle software. Features include access to Oracle online support tools, upgrade rights, pre-existing fixes and assistance from technical support experts.
https://blogs.oracle.com/ebstech/support-policies-for-virtualization-technologies-and-oracle-e-business-suite
The Latest Technology Stack News Directly from EBS Development. Check Your Certifications. Application Tier Application Tier Database Tier Releases / EBS 11i Releases / EBS 12.0 Releases / EBS 12.1 Releases / EBS 12.2 Support Notices
https://www.oracle.com/support/policies.html
Oracle Software Technical Support Policies. The Oracle Software Technical Support Policies document below is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels.
https://www.oracle.com/support/policies/software-technical-support-policies.html
The Oracle Software Technical Support Policies is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels.
http://www.oracle.com/us/support/library/057419.pdf
To receive technical support as provided by Oracle Support Services (“OSS”) as described in these Oracle Software Technical Support Policies, all programs must be properly licensed. Technical support is provided for issues (including problems you create) that are demonstrable in the currently
http://www.oracle.com/us/support/library/hardware-systems-support-policies-069182.pdf
To receive technical support as provided by Oracle Support Services (“OSS”) and described in the Oracle Technical Support Levels for Systems section below, you must: (i) provide Oracle with the serial number and/or other identification and entitlement information for all server and storage equipment and/or point of sale products
http://www.oracle.com/us/support/library/fs-software-tech-support-policies-069179.pdf
The Oracle Financial Services Software Technical Support Policies have been retired. Technical support for Oracle Financial Services Software is provided under the Oracle Software Technical Support Policies
https://support.oracle.com/knowledge/Support%20Tools/1547639_1.html
Jul 11, 2019 · Oracle Technical Support Policies / Standard Response Times (Doc ID 1547639.1) Last updated on JULY 11, 2019. Applies to: My Oracle Support - Version 3.3.1.0.0 and later Information in this document applies to any platform. Goal
https://www.vmware.com/in/support/policies/oracle-support.html
VMware Oracle Support Policy . Summary. VMware’s business mission is to reduce complexity, lower costs, and improve information technology service delivery for customers. This extended support policy delivers this, by driving resolution of customer technology issues that involve multiple product vendors.
http://sharedshell.oracle.com/us/support/index.html
Oracle's award-winning support can confront the full range of technical issues facing your enterprise. With a team of on-site engineers, extensive online assistance, and 24x7 phone help, Oracle Support can help you prevent problems, resolve issues, and upgrade to the latest releases.
https://www.eprentise.com/blog/the-changing-enterprise/analysis-of-oracle-software-technical-support-policies/
A Legal Review of Oracle’s Contract in Relation to Third-Party Software General Support Policy. The Oracle Technical Support Policies expressly and unequivocally state that Oracle support of licensed, unaltered Oracle programs [emphasis added] includes support in resolving problems that the user creates (“including problems you create”).
https://www.performing-databases.com/en/2017/02/oracle-lifetime-support-policy-changes/
See Oracle Software Technical Support Policies – look for “Exceptions” in Section 3 – Lifetime Support Policy. Patching for 12.1.0.1 ended on 31-Aug-2016. Summary. Customers now can operate 11.2.0.4 until end of 2018 without extra support cost, as long as they have a valid “Software, Update License and Support” contract.
https://blogs.oracle.com/ebstech/support-notices/page/12
Last month we discussed the two interlocking support policies that affect E-Business Suite users: Oracle's Lifetime Support Policy Specifies support dates for major EBS release codelines (e.g. EBS 11.5.10.2, 12.0, 12.1) -- and by implication, the latest EBS patchset for a given codeline.
https://blogs.oracle.com/ebstech/support-notices/page/11
[Mar. 13, 2012 update: The Oracle Software Technical Support Policies document is now updated to reflect these fee waivers] Extended Support fees for Oracle E-Business Suite Release 11i and 12.0 have been waived. These fee waivers cover the entire three-year Extended Support periods for both of these releases: EBS 11i Extended Support from ...
https://support.oracle.com/knowledge/Oracle%20Database%20Products/742060_1.html
Additional support was available via Market Driven Support through July 2019, See Oracle Software Technical Support Policies. HP-UX, Linux, and Windows Itanium - patching ended Dec 2015 and these platforms are not included in Market Driven Support; 10.2.0.4. …
https://blogs.oracle.com/ebstech/extended-support-fee-waived-for-oracle-database-121-and-112-for-oracle-e-business-suite
The Lifetime Support section of the Oracle Software Technical Support Policies documents the Extended Support fee waiver. To contact Oracle and determine your eligibility for either the Extended Support fee waiver or credit for previously paid Extended Support fees, you can either access your on-premises Oracle Premier Support Renewal ...
https://www.vmware.com/support/policies.html
VMware's current support policies and "How To" guides share best practices for accelerating the problem solving process and enhancing your customer experience. Our downloadable Technical Support Welcome Guide covers in detail the support best practices, offerings, lifecycle process and policies.
https://palisadecompliance.com/reduce-your-oracle-tech-support-bill/
Oracle recently announced a pricing change that could help you reduce your Oracle tech support bill. You should call Oracle and get some money back! ... Expertise: Oracle contracts and licensing policies, multi-country license structures. × Sorin Baruta Director, Software Development. 10 years Oracle & Palisade experience.
https://support.oracle.com/knowledge/More%20Applications%20and%20Technologies/2492026_1.html
Jul 31, 2019 · Information and available technical skills may be limited for releases in the Sustaining Support phase. Please review the Lifetime Support Policy document for more information (this document can be found Oracle's Lifetime Support Policies > Resources > Lifetime Support Policy: Oracle Applications (PDF)).
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