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http://www.oracleappsblog.com/index.php/weblog/comments/oracle-web-conference-owc-replaces-oracle-direct-connect-odc/
Oracle Web Conference (OWC) replaces Oracle Direct Connect (ODC) A couple of weeks ago I had to use Oracle Web Conference (OWC) to resolve a Severity Level 1 Technical Assistance Request (TAR). This post discusses this new feature Oracle is offering for Collaborative Support.
https://community.oracle.com/thread/635816
Mar 27, 2008 · When we login to Oracle Applications, we see in the bottom of the screen some options like <Num Lock> etc..in the same area, there is one more <OWC>. What is the meaning and functionality of this <OWC>? Regards Rahman
https://docs.oracle.com/cd/B13866_04/webconf.904/b10877/intrduction.htm
1.1 What is Oracle Web Conferencing?. Oracle Web Conferencing brings real-time online collaboration to any enterprise, letting customers, employees, teams, and partners meet online within the context provided by the content, commerce, and comprehensive business flows of e-business.
https://support.oracle.com/knowledge/More%20Applications%20and%20Technologies/1993421_1.html
Aug 23, 2019 · My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts. Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. For more information about Oracle (NYSE:ORCL), visit oracle.com.
https://blogs.oracle.com/supportportal/introducing-my-oracle-support
Sep 20, 2008 · Found this blog by searching for "Working with Oracle Support"... I was to open SR on the Metalink, but could not associate a product with my inquiry., which is: "Customer is unable to conduct an OWC session with Oracle Support, as their firewall team is blocking Oracle site for that.
http://www.oracle.com/us/support/systems/premier/shared-shell-sun-systems-163755.html
Oracle Shared Shell is a collaborative service tool that allows you to retain participant access and control while Oracle support services engineers remotely view and diagnose Sun systems. This Java-based application provides secure, remote access to a terminal session that is shared simultaneously ...
https://oracle-base.com/blog/2005/07/14/oracle-support-sucks-again/
Jul 14, 2005 · Within a couple of hours support requested an OWC (Oracle Web Conferencing) session to investigate further. Unfortunately I never received the email of the iTAR update so I didn’t reply. 13-JUL-2005 – The iTAR gets updated asking me for an OWC session again.
http://www.oracle.com/us/support/061799.pdf
For Oracle Premier Support Customers Contact Us t Oracle Contact Information ... • The support engineer initiates a web conference session and you can join via My Oracle Support by navigating to ... • Oracle Collaborative Support via Oracle Web Conferencing (OWC), Doc ID 278545.1 Support Education • For Productivity Tools and Support ...
https://docs.oracle.com/database/121/REFRN/GUID-28E2DC75-E157-4C0A-94AB-117C205789B9.htm
CACHED - Session temporarily cached for use by Oracle*XA. SNIPED - An inactive session that has exceeded some configured limits (for example, resource limits specified for the resource manager consumer group or idle_time specified in the user's profile). Such sessions will not be allowed to …
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