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https://www.weber.edu/ITDivision/policy_pages/on-call_procedure.html
On-Call – Being available After-Hours with a response time within 15 minutes of the initial notification and being within a 30 mile driving distance of the University in case on-site support is required. After-hours duty means work beyond the initial call alerting the on-call staff to a possible problem.
https://www.lshtm.ac.uk/sites/default/files/On_Call_Policy_PSP_Policy_Procedure.pdf
ON-CALL POLICY AND PROCEDURE - PS - v1 3.1.3 On-call would be defined as “non-work time, during which members of staff are required to be available to handle job-related activities and emergencies out of hours”. 3.1.4 It is recognised that, in view of the high volume of existing local arrangements and the
https://www.oncall.com.au/careers/working-with-oncall/
We invest in our staff. We will support you with advancing your career, including specialised training through ONCALL Training College. We provide ongoing support, professional development, best practise advice, refresher courses, client specific and accredited training to ensure you will continue to excel in your role.
https://itservicedesk.calibresys.com/helpspot/index.php?pg=kb.page&id=5
IT On-Call Procedures Internal Policy: IT provides on-call support to the all incidents submitted to the ITServiceDesk should be responded to within the Service Level Agreement (SLA) of 0 - …
https://www.pagerduty.com/resources/learn/call-rotations-schedules/
On-Call Rotations and Schedules. Just as doctors go on-call to support emergency patient needs around the clock, IT organizations task dedicated groups of engineers with going on-call to fix issues for software services as they arise. These engineers are put on an on-call rotation, a method of rotating scheduled shift work across everyone on the team that is responsible for maintaining software …
https://www.slideshare.net/jrusso3/on-call-process-pdf
Jun 16, 2010 · On‐Call Process In order to achieve quick response times and resolutions to issues that arise during off‐hours while continuing to have consideration for the personal lives of ITS Department employees, the IT on‐call rotation was instituted.
https://www.continentalmessage.com/blog/best-practices-for-establishing-on-call-contact-procedures/
Jun 20, 2019 · Best Practices for Establishing On-Call Contact Procedures If your company or department has on-call responsibilities, determining the on-call rotation is only half the battle. Once you know who is on-call and when, it’s important to establish a solid procedure for contacting personnel and escalating calls when a given contact is unavailable.
https://www.oncall.com.au/ndis/ndis-services/
The cornerstone of the NDIS is to empower you to have choice and control over the support you receive. At ONCALL we take that further with every decision and every action made with you at its centre, giving you freedom and independence. We’re here to provide a guide and be a resource for you through the process.
https://policy.unimelb.edu.au/MPF1288
Dec 01, 2014 · This procedure applies to Information Technology Services (ITS) staff who provide direct on-call support for those systems and those parts of the University’s information technology (IT) infrastructure deemed critical. It applies to direct support and management of the systems and infrastructure, and to support for system owners.
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