Network Support Staff Ratios

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Staffing Ratios for Support: Not the Best Way!

    https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
    On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).

Network Staffing and Spending Ratios: Executive Summary ...

    https://www.computereconomics.com/article.cfm?id=1274
    Network Staffing and Spending Ratios: Executive Summary Building an in-house staff to support voice and data networks is a challenging responsibility. How large a staff is required to efficiently provide reliable network operations? How large a budget is required? Knowing the norms for these benchmarks in other organizations with IT systems of equivalent complexity …

Staffing by the numbers Network World

    https://www.networkworld.com/article/2323610/staffing-by-the-numbers.html
    Industry sector also plays a role in determining the ratio of IT support staff to company employees. ... On the network side of the house, the ratio …Author: Linda Leung

Deciding the proper user/IT support ratio - TechRepublic

    https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
    When figuring out staffing in your IT department, one of the hardest thing to do is to figure out exactly how much support staff you need based on the number of …Author: John Sheesley

Computer Economics -- for IT metrics, ratios, benchmarks ...

    https://www.computereconomics.com/article.cfm?id=2497
    Yet remarkably, network support staff levels dropped in recent years and show no signs of rebounding. This report will help IT managers determine whether their organization is keeping pace with improvements in network management by comparing their network support staffing ratios against industry benchmarks.

IT Matters: IT Support Staff/End User Ratio "Short of ...

    https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
    Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118:1 versus an ideal of 82:1.

IT Support to End-User ratio - Best Practices - Spiceworks

    https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
    May 07, 2015 · Hi, I manage a Helpdesk in a commercial environment, fortunately we are in a growing market at the moment and the company is growing. I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments.



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