Searching for Netscaler Tech Support File information? Find all needed info by using official links provided below.
https://support.citrix.com/article/CTX127900
This article contains information about using the built-in ability within the NetScaler appliance to collect the log files required by Citrix Insight Services for analysis. ... How to Collect Diagnostic Bundle Files from a Citrix ADC Appliance. ... Call Technical Support. 1 800 424 8749 (US) 0800 587 9031 (GB) 0800 182 5549 (DE) 0120 941 133 (JA)
https://docs.citrix.com/en-us/netscaler-mas/12/manage-system-settings/how-to-generate-tech-support-file-for-mas.html
Aug 01, 2019 · Citrix recommends that you generate an archive of NetScaler MAS data and statistics before contacting technical support for debugging an issue. The archive is a TAR file that you can send to the technical support team. Note. For NetScaler MAS servers in an HA pair, you can generate a technical support file from either one of the servers.
https://docs.citrix.com/en-us/netscaler/12/system/basic-operations/generating-the-netscaler-technical-support-bundle.html
Sep 19, 2018 · For help with analyzing and resolving any issues with a NetScaler appliance, you can generate a technical support bundle on the appliance and send the bundle to Citrix Technical Support. The NetScaler technical support bundle is a gzipped tar …
https://support.citrix.com/article/CTX200155
To generate support logs from NetScaler SDX, complete the following steps: Connect to the IP address of the SVM (SDX) management GUI. Click the "Configuration" tab Go to Diagnostics > Technical Support > Click Generate Technical Support File
https://support.citrix.com/article/CTX133585
Open the Configuration utility of the NetScaler appliance. Expand the System node. Select the Diagnostics node. Click the Download core files link in the Technical Support Tools section. Note: You must download the latest core or crash files generated by the appliance that are relevant to the time-stamp of your issue. The files can be located either in the core or crash directory.
https://docs.citrix.com/en-us/citrix-adc/12-1/system/basic-operations/how-to-collect-technical-support-bundle.html
Jan 25, 2019 · Open the NetScaler SDX Configuration Utility with the NetScaler SDX Management IP address from a web browser. Expand the Diagnostics node. Select the Technical Support node. Click Generate Technical Support File. Select Appliance (Including Instances) from the drop-down menu. Click Add. Select one or more instances to add in. Click OK. Wait for the process to complete.
How to find Netscaler Tech Support File information?
Follow the instuctions below:
- Choose an official link provided above.
- Click on it.
- Find company email address & contact them via email
- Find company phone & make a call.
- Find company address & visit their office.
