Netapp Rlm Autosupport

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What the RLM does - NetApp

    https://library.netapp.com/ecmdocs/ECMP1196798/html/GUID-0FB62D39-4D0F-4BAF-A7E0-0127BABECFF4.html
    Reset the storage system Reboot the storage system The RLM extends AutoSupport capabilities by sending alerts and "down system" or "down filer" notifications through an AutoSupport message when the storage system goes down, regardless of whether the storage system can send AutoSupport …

RLM and AutoSupport options - NetApp

    https://library.netapp.com/ecmdocs/ECMM1278407/html/sysadmin/GUID-15F803EC-25E1-4BF3-B4F4-59DF095F94F1.html
    The RLM extends AutoSupport capabilities by sending alerts and notifications through an AutoSupport message. You can manage AutoSupport event messages and alerts by using the autosupport options.

AutoSupport messages for systems with the RLM - NetApp

    https://library.netapp.com/ecmdocs/ECMM1278407/html/sysadmin/GUID-16544173-3C81-43C7-B273-F2384F38C2FE.html
    Storage system-generated AutoSupport messages include the following information: In the subject line—A notification from the storage system with the RLM, including a description of the RLM condition or event that caused the AutoSupport message and the log level.

How to use RLM to collect data required to troubleshoot a ...

    https://kb.netapp.com/app/answers/answer_view/a_id/1034268/~/how-to-use-rlm-to-collect-data-required-to-troubleshoot-a-hardware-issue-
    Confirm options autosupport.to includes [email protected]; Confirm that the options autosupport.mailhost is configured properly; Log into the RLM as naroot using the root password. The RLM uses the same user credentials as the storage system. Changes to user account information on the storage system are updated to the RLM.

How to manually send AutoSupport files to NetApp

    https://kb.netapp.com/app/answers/answer_view/a_id/1036282/~/how-to-manually-send-autosupport-files-to-netapp-
    The AutoSupport message is too big in size to fit through the mail servers size filter/policy. AutoSupport messages were not sent for whatever reason, and they need to be collected for analysis. This article describes the procedure to be followed to manually send AutoSupport files to NetApp.

How does BMC send AutoSupport e-mail? - NetApp

    https://kb.netapp.com/app/answers/answer_view/a_id/1003686/~/how-does-bmc-send-autosupport-e-mail%3F-
    Nov 27, 2017 · BMC is compararable to the RLM in other platforms. It is used on FAS2050/FAS2020 system. BMC can send AutoSupport the same way as ONTAP. This document provides a better understanding about this feature.

When and how RLM AutoSupport e-mail messages are sent

    https://library.netapp.com/ecmdocs/ECMP1112529/html/GUID-25D164C5-9C5A-4394-910B-CAADBAC249C7.html
    The subject line of e-mail messages contains the words "System Notification" and includes the host name of the system and the message type. The following text shows an example of an RLM AutoSupport e-mail subject line: System Notification from system (RLM HBT STOPPED)CRITICAL Messages are sent to recipients that you designate when you configure AutoSupport in Data ONTAP.

Configuring the RLM for a node - NetApp

    https://library.netapp.com/ecmdocs/ECMP1196798/html/GUID-B8288DE6-EE0E-4BEB-BC66-348B06694B8C.html
    The following example shows that the RLM is configured for both IPv4 and IPv6 connections: node1> rlm setup The Remote LAN Module (RLM) provides remote management capabilities including console redirection, logging and power control. It also extends autosupport by …

Managing AutoSupport - NetApp

    https://library.netapp.com/ecmdocs/ECMP1196798/html/GUID-DF931E89-B833-4DED-83B5-A97F7EC97425.html
    AutoSupport is a mechanism that proactively monitors the health of your system and automatically sends messages to NetApp technical support, your internal support organization, and a support partner. Although AutoSupport messages to technical support are enabled by default, you must set the correct options and have a valid mail host to have messages sent to your internal support organization.

AutoSupport alerts now viewable in Active IQ - kb.netapp.com

    https://kb.netapp.com/app/answers/answer_view/a_id/1000203/~/autosupport-alerts-now-viewable-in-active-iq-
    Nov 27, 2017 · AutoSupport created cases are being opened and auto-closed as a proactive measure, with no contact between the user and the NetApp Support Center. A significant number of cases every month are getting auto-closed within 23 hours, due to the lack of contact from the user.



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