Searching for Microsoft Premier Support Severity Levels information? Find all needed info by using official links provided below.
https://azure.microsoft.com/en-us/support/plans/response/
Severity and responsiveness. Initial Response Time is the period from when you submit your support request to when a Microsoft Support Engineer contacts you and starts working on your support request. The Initial Response Time varies with both the support plan and the Business Impact of the request (also known as Severity).
https://www.uscloud.com/microsoft-premier-support-severity-levels/
MICROSOFT PREMIER SUPPORT SEVERITY LEVELS Compare Microsoft Premier Support severity levels and see each party’s responsibility based on the severity level of the Premier Support incident. Severity Level US Cloud Responsibility Client Responsibility. Severity 1. Catastrophic Business Impact:
https://devblogs.microsoft.com/premier-developer/a-higher-level-of-premier-support-for-developers-premier-mission-critical/
May 28, 2017 · Support cases are opened through a special phone number and support queue with Microsoft Customer Service and Support (CSS). For Severity A issues the SLA is 30 minutes for on Premise cases and 15 minutes for Azure cases (regular Premier Support Severity A SLA is 60 minutes.) ARR, CSS and PMC resources will join the call bridge with the customer.
https://mbs.microsoft.com/customersource/northamerica/NAV/Pages/Item-Support.aspx?TermStoreId=544159fc-6634-48e2-9a1d-1d77dceec34c&TermSetId=4cc44c93-f9d8-48d6-a769-6bd65fcafc3f&TermId=1b9ff137-b1a7-41b9-aae5-df0af9fb333d&UrlSuffix=Accessing_Microsoft_Services_Premier_Support_Benefits
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https://serviceshub.microsoft.com/support/contactsupport
The Services Hub helps customers stay connected and be proactive by providing visibility into their Microsoft products and services, training and support resources customized for them, and solution monitoring to help prevent and resolve issues faster.
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