Managing Support Tickets

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Managing support tickets – Netflix Open Connect Partner Portal

    https://openconnect.zendesk.com/hc/en-us/articles/360000911791-Managing-support-tickets
    Managing existing support tickets. On the main Tickets page you can explore all of the tickets that have been previously opened for your organization. From here, you can link to the Zendesk ticket management view, where you can edit open tickets or re-open closed tickets.

Guide to managing support tickets – Kayako Classic Support

    https://classichelp.kayako.com/hc/en-us/articles/360006459799-Guide-to-managing-support-tickets
    Jun 23, 2019 · Guide to managing support tickets Author: Ali Ayaz June 23, 2019 13:02. In Kayako, all of your customer conversations are tracked as tickets (you might also know them as support tickets, support requests or incidents). Any message which comes into the helpdesk - whether from the web, the support center or email - is tracked as a ticket, keeping ...



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