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https://www.bitwiseglobal.com/blogs/5-keys-to-unlocking-value-from-production-support-2/
Aug 24, 2015 · It is the key to a motivated team ready to take on the rigors of production support. A quick tip: It is very important to revisit SOP on regular basis to keep it current with the practices followed by the team. Using the Five Keys to Achieve Return on Investment Bitwise Production Support FrameworkAuthor: Sharvari Hongekar
https://resources.collab.net/blogs/the-agile-coach-on-production-support
Apr 08, 2014 · My preference, and one that I’ve seen work well in many organizations, is to create a new Production Support team that works these hot fixes as part of a Kanban effort. The only negative feedback I’ve heard on this is that it seems like punishment to some (think of the Gulag in Northern Syberia). To combat this feeling, we’ve tried ...Author: Collabnet Versionone
https://agilepainrelief.com/notesfromatooluser/2019/06/scrum-production-support.html
Jun 24, 2019 · They discover that it’s even worse than Steve realized – Team members aren’t just being interrupted, they’re spending most of their time handling support issues. How to stop production support issues from disrupting the Team. The first line of defence, before the Team even sees a support issue, is the Product Owner.
https://www.extremeuncertainty.com/production-support-agile-scrum/
A common question I see asked is “how do we do production support in agile / scrum?”. This is a harder problem than it might at first seem. It definitely adds some complexity to the problem of prioritizing work. There are three stages to solving it properly. What actually is production support?
https://agileknowhow.com/2014/11/25/5-strategies-to-better-manage-application-support-provided-by-a-scrum-team/
In an ideal world, a Scrum team should be dedicated and exposed as little as possible to external disturbances. But in most cases, teams must focus on developing new software and support earlier versions of the software application in production. In fact, …
https://www.jitbit.com/news/ticket-queue-management/
Oct 15, 2019 · Having a clearly defined support workflow will help agents deliver a consistent customer service experience. #7: Segment Your Support Tickets. As your support team evolves tickets will need to be segmented according to the type of request and team that should be handling it. Defining categories is the best way to segment your support queue. It ...Author: Robbie Richards
https://www.jobhero.com/resume-samples/it-production-support/
Saved 30 yearly job ABENDs by managing offshore production team through root cause analysis and change implementation on recurring ABENDS; Increased Production Support Sharepoint Site capacity to 40% from 10% by redesigning the site and sunsetting 4 obsolete databases
https://www.helpscout.com/helpu/support-management/
7 Smart Ideas for Managing the Customer Support Queue Every customer support team will eventually hit a point where the volume of support tickets or emails grows large enough that a new process is needed. How to tackle those customer requests, and which to tackle first, can vary significantly. ... Our entire support team works from an ...
https://www.jobhero.com/resume-samples/support-manager/
Support Managers determine a company's technical needs and usually supervise IT departments. Typical resume samples for Support Managers describe duties such as overseeing IT projects, providing advice and guidance to staff, taking part in meetings, training employees and implementing new technologies.
https://en.wikipedia.org/wiki/Production_Support
A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams.
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